Wyniki wyszukiwania - BazTech

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Automation from the perspective of modern services sector in Poland

Sobotka Bartosz, Leoniak Krzysztof Jan, Muda Rafał, Hamerski Damian, Kędra Michał

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 175

449--466

EN

Purpose: The aim of the study was to find out how automation is perceived by representatives of the companies from the Modern Business Services Sector (MBSS) in Poland. Research questions were posed, which referred to the assessment of the importance of automation and the readiness of companies to implement it. Design/methodology/approach: The answers were obtained on the basis of the realisation of 20 individual in-depth interviews - conducted among representatives of various companies from the MBSS. Findings: Participants in the study positively assessed the importance of automation in the operation of their companies, particularly from the perspective of maintaining competitiveness and keeping up with economic trends. Respondents declared a high level of readiness to implement work automation systems and programmes, although only a small proportion of the companies represented were actually taking any action in this regard. Both organisational culture, company resources and customer demand were identified as key facilitators of automation. In contrast, customer relationships and insufficient company resources were the most important barriers. Originality/value: There is an insufficient amount of scientific studies on factors supporting and blocking the introduction of automation in MBSS enterprises in Poland. Due to the fact that the conclusions from foreign literature do not allow for generalisation to enterprises in Poland, the overarching aim of the work presented in this article is to fill the gap in the literature concerning factors supporting and blocking the introduction of automation in MBSS enterprises in Poland.

2

Towards Intelligent Automation (IA): literature review on the evolution of Robotic Process Automation (RPA), its challenges, and future trends

Siderska Julia, Aunimo Lili, Süße Thomas, von Stamm John, Kedziora Damian, Aini Suraya Nabilah Binti Mohd

Engineering Management in Production and Services

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2023

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Vol. 15, no. 4

90--103

EN

Robotic Process Automation (RPA) and Artificial Intelligence (AI) integration offer great potential for the future of corporate automation and increased productivity. RPA rapidly evolves into Intelligent Process Automation (IPA) by incorporating advanced technologies and capabilities beyond simple task automation. The paper aims to identify the organisational, technological, and human-centred challenges that companies face in transitioning from RPA to IPA. The research process involved conducting the scientific literature search using the ResearchRabbit AI tool, which provided a set of reference papers relevant to the formulated research questions. As a result of the conducted literature review, the authors identified key challenges and possible countermeasures for companies transitioning from RPA to IPA. The resulting collection of reference scientific articles formed the basis for this study’s content and substantive analysis. Furthermore, this study contributes by identifying artificial intelligence techniques and algorithms, such as Natural Language Processing (NLP), Machine Learning (ML), Deep Learning (DL), predictive analytics, and others, that can be integrated with RPA to facilitate the transition to IPA. The paper also offers insights into potential future research areas.

3

Colour analysing of IPA brewing phases, including daily measuring of the fermentation process

Barczi András, Szabó Dorottya, Magyari Péter, Géczi Gábor

Science, Technology and Innovation

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2022

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Vol. 15, no. 1-2

1--7

EN

Over the last decade, the brewing revolution has shown a new face to brewing. Besides the large-scale production, small-scale, artisanal hand crafted, and home breweries have also become important and relevant. This change has forced large-scale companies to change their usual methods and brew other types of recipes as well.One of the most popular ALE-type beers is the Indian Pale Ale (IPA), which gives beer a fruity-citrus flavour due to its hop content. It is especially popular with novice brewers as it has no enormous machine requirements compared to LAGER-type beers.In the study, we made our already known and popular recipe, a New England IPA, in a 30-litre brewing pot. This type requires only one type of malt; however, we added barley flakes, oat flakes, and wheat flakes to enhance the flavour. Hops are very dominant in the taste of this type of beer, five of which were used during brewing and later at “dry hopping” during fermentation.Sampling was performed every minute during mashing, brewing, hopping, cooling, and yeasting with a calibrated NIX-type measuring device with repetition to avoid measurement errors. During the fermentation stage, the colour change was observed by daily sampling. The study aims to separate the stages of brewing by colour and identify the stages of the already known biological and chemical activities by colour. This study is the first part of a more extended series of experiments where we will perform similar experiments on several types of beer (LAGER, STOUT, APA, WHEAT, RED, etc.). We would also like to know about the possible effect of carbonisation on colour, the possible effect of storage in a bottle on colour, and possible deviations from a similar decoction.

4

E-service quality assessment according to hierarchical service quality models

Ingaldi Manuela

Management Systems in Production Engineering

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2022

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nr 4 (30)

311--318

EN

E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from traditional purchases, so their assessment should be made on the basis of different criteria. The aim of the paper was to assess the quality of services provided by the selected e-shop, in terms of its commercial services. The first stage of the research was the analysis of the literature in terms of hierarchical models of e-service quality, which in their structure indicate the areas of assessment. This allowed for the construction of the author’s hierarchical model of e-services and for making a list of attributes that were used in further research. On the example of the clothing e-shop, an analysis of the provided services was made, taking into account the opinions of its customers. The Importance Performance Analysis (IPA) was selected as the basis for conducting the survey research and analyzing its results, which facilitates the commenting of the obtained results. The research allowed to indicate the strengths and weaknesses of the examined e-shop, but also to identify areas requiring improvement in order to increase the quality of the offered services, as well as the customers satisfaction.

5

Overview of the main methods of service quality analysis

Ingaldi M.

Production Engineering Archives

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2018

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Vol. 18

54--59

EN

Everyone, every day or almost every day, uses various type of services, without being even aware of it. They could have been both intangible and material services. Customers want to receive services of the highest quality, and service providers are looking for solutions to meet their requirements. They can analyze the quality of their services to indicate the strengths and weaknesses of these services to know what needs to be improved and what can be omitted. In the literature on the quality engineering, many methods that can be used in such a situation are described. In most cases, these methods are based on the differences between customers’ expectations for the service and the perception of the service which they received. In case of most of these method, there is a need of information from customers about research service, which means that they are involved in this process. In the paper five methods of quality service analysis, which are the most often used by service enterprises, were briefly characterizes to help readers to choose the most accurate one for them.

6

The use of importance/performance analysis in evalution of tranposport sevice

Ingaldi M., Kotus M.

Zeszyty Naukowe. Quality. Production. Improvement

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2015

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No. 2 (3)

124--136

EN

Services quality, because of their specificity, it is difficult to evaluate, especially since there is no their materiality, it can't be seen. Usually the gap between the expectations of customer and his perceptions in relation to a particular service is observed. In the chapter evaluation of transport service quality in chosen transport company in south of Poland was made. For this purpose the Importance/Performance analysis was used. First of all a survey was created. The same survey and its results were already used to evaluate quality management according to Servqual method in another paper (INGALDI M., WYWIAL S. 2015). In this case pairs of evaluations (Performance; Importance) were placed on Importance/Performance map. In this way the evaluation of the transport service was possible.

7

An informal discovery procedure for two-level rulet

Koskenniemi K.

Journal of Language Modelling

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2013

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Vol. 1, No. 1

155--188

EN

The paper shows how a certain kind of underlying representations (or deep forms) of words can be constructed in a straightforward manner through aligning the surface forms of the morphs of the word forms. The inventory of morphophonemes follows directly from this alignment. Furthermore, the two-level rules which govern the different realisations of such morphophonemes follow fairly directly from the previous steps. The alignment and rules are based upon an approximate general metric among phonemes, e.g., articulatory features, that determines which alternations are likely or possible. This enables us to summarise contexts for the different realisations.

8

Etching of Si(100) and (110) substrates in KOH solutions saturated and son-saturated with isopropyl alcohol

Rola K., Zubel I., Kramkowska M.

Elektronika : konstrukcje, technologie, zastosowania

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2011

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Vol. 52, nr 3

50-53

EN

The process of silicon anisotropic etching in KOH solutions saturated with isopropyl alcohol (IPA) is currently the most frequently used process in silicon micromachining. In the work, the results of etching in KOH solutions with the IPA content below saturation lewel have been presented. On the basis of literature considerations of the phenomena occurring in water-alcohol solutions and the results of performed experiments, an analysis of the mechanism of Si substrates etching in KOH+IPA solutions with different compositions has been carried out.

PL

Anizotropowe trawienia krzemu w roztworach KOH nasyconych alkoholem izopropylowym jest procesem obecnie najczęściej wykorzystywanym do wytwarzania mikrosystemów krzemowych. W pracy przedstawiono rezultaty trawienia w roztworach KOH zawierających IPA poniżej poziomu nasycenia. Na podstawie opisywanych w literaturze zjawisk obserwowanych w roztworze woda - alkohol i rezultatów przeprowadzonych eksperymentów, przedstawiono rozważania dotyczące mechanizmu trawienia podłoży krzemowych w roztworach KOH - HPA o różnych składach.