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EN
Information and communications technology (ICT) in the recent times has become a viable strategic policy option adopted by many businesses in order to compete favourably in a competitive and dynamic ICT driven market. This strategic move by business organizations is being hindered by some challenges which has invariably reduced the benefits accruable from ICT deployment for business operations especially in the inventory management. The paper identified challenges facing the use of ICT for inventory management by firms in the Nigerian Brewery industry. Other objectives of the paper are to x-ray how these challenges had impacted on the inventory management in the Nigerian Brewery industry, the effect of these challenges on customers' satisfaction, relationship between these challenges and inventory costs incurred by firms in the industry, and to suggest appropriate solutions. Primary data formed the methodology of the study. It was established during the field survey that challenges facing the use of ICT had impacted negatively on the performance of inventory management in the Nigerian brewery industry during the period under study. It was also revealed that the cost of software was a major challenge in the industry and that the identified challenges had significant effect on customers' satisfaction of the firms in the Nigerian brewery industry.
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