The article discusses the experience of the Dzierżoniów Town Hall associated with applying the EFQM Excellence Award. The paper presents the key elements of this process, and specific examples of completed activities. It emphasized the role of the staff team in charge of the town hall conducting self-assessments and preparation of application documents.
The study bases on the experience of Volkswagen Motor Polska, a three time finalist of the Excellence Award EFQM. It presents the advantages of applying for the Excellence Award EFQM. It includes developments in the productive and non-productive areas, improvements of the company image, staff competence and engagement development.