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Logistics solutions for e-commerce: the case of the inpost sa capital group

Mączyńska J., Klepacka A. M.

Information Systems in Management

2017

Vol. 6, No. 1

38--49

The paper aims to present logistics solutions in Poland’s e-commerce market using the example of the rapidly growing InPost SA Group. The group’s development strategy focuses on the e-commerce market and the expansion of services including innovative solutions. The subject literature, and documents and information provided by the research subject, the InPost SA, are the sources used in this study. The paper presents the specificities of the e-commerce sector, especially courier services, express and parcel deliveries. Receivers of shipments in the e-commerce market are a demanding group of customers, who continually pressure the courier market operators to expand their range of services. The study also identifies drivers of competitive advantage in the changing logistics services sector associated with e-commerce.