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1 Uklańska Anna

1 2024

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Integration of RPA into process management in a large retail network organization

Uklańska Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 198

581--594

Purpose: The paper aims to present implementation of RPA (Robotic Process Automation) into the BPM (Business Process Management) Lifecycle to systematize the application of robotic solutions in process management. Design/methodology/approach: By exploring BPM lifecycle principles and components, RPA methods, and the APQC® framework, an integrated BPM-RPA model was developed. The components of the BPM-RPA model were defined along with the necessary documentation. Findings: The proposed model presents a systematic approach to RPA implementation by integrating it into the business process management model. A case study was conducted in a large network organization, and the results are presented. Research limitations/implications: The model was designed for large network organizations and their branches and functional directorates. Practical implications: The BPM-RPA model can be adapted to various supportive/back- office processes and applied across multiple industries. Originality/value: This paper emphasizes the importance of linking RPA with the foundational process management model within an organization.