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Operational performance analysis of public bus transport services in Addis Ababa, Ethiopia

Girma Mulugeta

Zeszyty Naukowe. Transport / Politechnika Śląska

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2023

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z. 118

29--45

EN

In emerging countries, improving performance in the transportation industry is a critical concern. Bus transport companies like Anbessa, Sheger and the Public Service Employees' Transport Service play a pivotal role in Addis Ababa's transit system. Subsequently, this study analyzes the operators' operational performance, comparing it to industry norms. The collected data is analyzed using the ratio analysis approach. The findings indicate that the Anbessa City Bus outperforms the other buses in several aspects, such as fleet strength, service utilization, and vehicle utilization, but there is a disparity in staff productivity and operational safety. Sheger City Bus, on the other hand, outperforms the market in terms of vehicle utilization, workforce productivity, and operational safety. However, on most of the indicators, the Public Employees Bus performs the worst. Finally, comparing the operators' performance to industry standards, most indications show that they fail to meet. Consequently, even if bus transit operators are subsidized by the government in the operation of their services for residents, the study suggests that they must make significant improvements in how they use their resources to improve their financial and operational performance and deliver better services compared to those provided by other operators in the city. In addition, government incentives such as subsidies should be allocated based on actual operational performance.

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Evaluating users’ satisfaction in public transit service: a case of Addis Ababa city, Ethiopia

Girma Mulugeta, Woldetensae Berhanu

Zeszyty Naukowe. Transport / Politechnika Śląska

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2022

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z. 114

15--30

EN

Rapid urbanization has resulted in a slew of issues, including urban transportation, in most emerging countries' cities. Public transportation provides transportation for the community and plays an important role in the daily lives of the city's citizens, particularly the urban poor, by reducing travel costs and providing job opportunities. Thus, evaluating public bus service performance from the perspective of users is critical for identifying service operators' strengths and deficiencies. Consequently, the primary goal of this research is to determine the level of consumer satisfaction with public bus service in the city and identify the most important factors that influence satisfaction. Hence, a survey was carried out between December and January 2020. Stratified sampling approaches were used to obtain data from 500 travelers. Factor analysis and customer satisfaction index were used to analyze the data collected. Lastly, the findings show that users were quietly satisfied (0.54) with the quality of the bus services supplied in the city. Moreover, travelers were better satisfied with attributes that related to availability (0.64) and less satisfied with attributes under timeliness (0.50) and security (0.48). Therefore, service operators and other concerned stakeholders should give urgent attention to attributes under timeliness and security to enhance users’ satisfaction in the provision of bus service in the city.

3

Heavy vehicle crashes in Addis Ababa: Relationship between contributing factors and severity of outcomes

Tulu Getu Segni, Lisinge Robert Tama, Wedajo Bikila Teklu

Journal of Sustainable Development of Transport and Logistics

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2022

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Vol. 7, No. 2

25--40

EN

Random parameter logit regression is used to analyze police-reported data on 8,253 heavy vehicle-related crashes in Addis Ababa between July 2014 and June 2017. The analysis shows that fatal crashes are more likely to occur during the day and on weekdays, particularly when the circulation of trucks is high. It also shows the disproportionately high involvement of young drivers in heavy vehicle crashes in the city. However, the likelihood of crashes resulting in fatalities and serious injuries increases slightly compared to those resulting only in property damage as the age of drivers increases. Low levels of drivers' education, the fact that drivers are often not the owners of vehicles, ownership of vehicles by companies and government organizations, and inappropriate road medians' inappropriate design are also significant contributors to fatal crashes. Curbing deaths and injuries from heavy vehicle crashes in Addis Ababa requires strict enforcement of traffic rules and regulations, particularly speed limits; reforms in driver's training and certification; improved safety culture of vehicle owners and design of road infrastructure. Ethiopia's national road safety strategy launched in July 2022 addresses these issues. Hence the government is taking steps in the right direction.

4

Passengers’ perceptions on security and safety in public transportation in Ethiopia: a case study of Addis Ababa

Girma Mulugeta, Woldetensae Berhanu

Zeszyty Naukowe. Transport / Politechnika Śląska

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2021

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z. 113

61--73

EN

Due to its low fares, public bus transportation as a means of urban road mobility is a popular choice, particularly among city inhabitants. However, owing to its high level of crowdedness, it poses a greater risk of security and safety, particularly during peak hours. Moreover, passengers have continued to voice their dissatisfaction about the services offered, as well as the criminality that occurs in the station and on the bus. The problem is exacerbated in developing countries due to increased travel demand and a lack of appropriate and integrated solutions. Consequently, the purpose of this study is to evaluate commuters' perceptions of their concerns about using public bus transportation in the city, with an emphasis on security and safety in bus operations. A questionnaire survey was used to obtain data from 500 users in the city for the study. Using the SPSS software, the data was analyzed. To find out what they think, a descriptive analysis was used. Overcrowding of buses, personal insecurity, and infrequent bus service are the three biggest concerns in using public bus transportation in the city, according to the results. Furthermore, most of the respondents were concerned about crime; specifically, pickpockets, inappropriate touching, and disrespectful language of drivers and conductors are the three top types of crime that concern passengers who use public bus transportation in the city. Additionally, most people felt more insecure while riding the bus and getting on/off the bus, particularly in the evening and between 9:00 and 12:00 p.m. local time. Thus, it is advised that the Addis Ababa City Transport Authority, the Public Bus Transport Enterprise, and other interested parties place a strong emphasis on security and safety when providing public transportation in the city. Furthermore, it is critical to perform regular victim surveys of passengers (as well as operators) to establish whether they have been criminally victimized on the bus system and by what type of crime. Equally important, regularly assess the likely usefulness of new crime prevention measures for reducing bus-related offenses and prepare an annual bus crime reduction strategy.

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Bicycling in Addis Ababa, Ethiopia: Opportunities and challenges

Tulu Getu Segni, Hadgu M., Tarekegn A. G.

Journal of Sustainable Development of Transport and Logistics

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2019

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Vol. 4, No. 2

50--59

EN

Addis Ababa is urbanizing at an increasing rate. Mobility problems and related negative impacts of motorized traffic and associated road safety issues remained to be a big challenge to the city. Improved cycling environment can play a greater role in solving those issues through reducing the exposure to risk of crashes and leading to a sustainable urban transportation. Among others, the benefits of increased level of bicycling are; health and physical fitness, clean environment, safe and cheap mode of transportation, particularly for a developing city like Addis Ababa. Regardless of the significant benefits of bicycling, the use of the bicycle as a mode of transportation in Addis Ababa is currently negligible and understudied. Furthermore, the cycling environment of the city faces many challenges. Some of the challenges are; lack of bicycle infrastructures, poorly maintained infrastructure, lack of bicycle policy and strategy. The supply of bicycle with reasonable price and lack of awareness of the benefits of using cycling as a mode of transportation are also another issue in the city. This paper is prepared to provide a review of the literature on the opportunities and challenges of bicycling in Addis Ababa. It focuses on evidence of (i) the opportunities of bicycling along with its challenges, and (ii) the current status of the cycling environment in the city. The main objective of this paper is to collect evidences that outline the potentials and problems the city faces to achieve a better cycling environment. It is expected to provide important information that can be used by transport planners, policy makers and researchers of the city improve the cycling environment. Going forward, the city has the intention to prioritize Non-Motorized Transport, including cycling in the city.