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Using lean manufacturing tools to improve logistics processes - case study

Zasadzień Michał

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 142

129--151

Purpose: The aim of the presented investigations was to explore the possibilities of the effective use of the 8D method to improve the merchandise distribution processes. Design/methodology/approach: The application of the 8D method involved the use of support tools, such as 5Why or ABC. These tools helped to identify and categorize problems involved in the distribution of goods. Next, major problems and their causes were identified. The 8D method enabled establishing improvement, corrective and remedial actions. The last stage of the analysis was verifying the effectiveness of the implemented actions, which proved that the application of the 8D method to improve distribution processes was justified. Findings: The 8D method turned out to be an effective tool for solving problems identified in the distribution process, which proves its effective transfer from the automotive industry. Research limitations/implications: The correct use of the 8D method, which guarantees obtaining reliable and useful results, is only possible if an interdisciplinary research team is appointed. Such a team should consist of a leader and specialists from organizational units responsible for the process correctness. Small and medium-size companies may have insufficient resources to conduct investigations and analyses in a proper way. Practical implications: The discussed case study proves that it is possible to use advanced management methods in the company. Creating an efficient and experienced team should result in developing an effective mechanism for identifying the causes and solving problems in the company’s logistic processes. Originality/value: An original solution is implementation of the 8D method from the automotive industry to improve logistic processes.