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Attitudes of polish managers towards information and communication technologies – selected issues

Miszczak Marta

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 193

169--180

Purpose: The aim of this article is to diagnose the attitudes of Polish managers towards the implementation and use of ICT technologies. Design/methodology/approach: The paper is based on a review of the literature in the field on the application of ICT in the work of managers, research reports on the digitization of enterprises and an own research. The survey was conducted in 2001 among 163 companies located in Poland (16 provinces). The survey used a diagnostic survey method, CAWI technique and an author's survey questionnaire. The research results presented in the article are part of a research subject on digital leadership. Findings: The analysis of the literature and the results of surveys indicate that managers have a low level of involvement in the process of digitization of enterprises. Despite their knowledge of the need to implement modern technologies, they do not take real steps in this direction. The results of the survey show that managers appreciate the facilitation of ICT, and what might seem to be an obstacle, such as the unlimited availability of the manager, is not a problem. Among the obstacles to the effective use of electronic means of communication, managers see first of all the low competence of employees and supervisors. Research limitations/implications: Regarding the limitations of the digitization of organizations, it would be useful to know the perspective of employees. It should be especially concerned with the evaluation of digital competence of managers. The research results presented in the article are the result of self-assessment of managers, which may explain to some extent the high evaluation of their own digital competence in relation to other employees. Originality/value: The paper has cognitive value. The results of the study can serve as a reference for further research aimed at identifying the degree of digitization of enterprises and the role of managers in it.

Internal communication in enterprises located in Poland with the use of means of electronic communication - research findings

Miszczak Marta

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2023

z. 174

31--44

Purpose: The purpose of the paper is to describe the means of electronic communication used by companies for internal communication, to rank them according to the frequency of use by organizations, and to identify the attributes of the organization affecting the frequency of use of these means. Design/methodology/approach: The article is based on a review of the literature in the field of organizational communication and own research. The research was conducted by means of a diagnostic survey among 225 companies located in Poland (16 provinces) using the CAWI technique and an author's survey questionnaire. Findings: The survey results illustrate the high and continuing popularity of e-mail communication and the untapped potential of tools designed for team and project work. No correlation was noted between the use of means of electronic communication with the scope of the company, the form of ownership of the company, the ownership capital and the respondent (manager, IT manager, owner, board member). The correlation related to the use of e-communication means and the size of the company appears only in the case of e-mail and electronic workflow systems. A similar relationship, but involving more electronic communication means, appears for the degree of computerization of the company. Research limitations/implications: A certain difficulty, already at the design stage of the survey, was the preparation of a list of means of electronic communication. There is not one in the literature that is exhaustive, disjointed and accepted by all. This fact points to the need for research and findings in this area. The risks accompanying the study are related to the development of technology and the obsolescence of specific communication tools. Originality/value: The paper is primarily of cognitive value. The findings allow those responsible for communication in an organization to confront the means of electronic communication used in their organization with those used by others. It also illustrates the untapped potential of electronic tools for team or project work. The results of the study can serve as a reference point for further comparative research. The paper draws attention to the area of intra-organizational communication, which is still unstable and under development in the Polish reality.