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EN
This paper attempts to decompose, as well as perform a quantitative and qualitative analysis of the way to externalize the perception of the accommodation service. The research material consisted of the opinions of users of accommodation facilities, located in the vicinity of the twelve selected national parks in Poland. It was assumed that the reflection of the perception of the quality of the service process is the transfer of intangible content related to the service itself, which can be externalized, among other things, through entries in social networks. The study was conducted based on the theory of memes as cultural information carriers. According to this theory, in such a transmission, it is possible to distinguish certain components, which can be defined as memes. Therefore, it is possible to analyse and track their presence, transfer, as well as incidence. A memetic pool was constructed using the assumptions of the perceptual-cognitive model of the formation of the tourism image. It was a direct expression of the mental changes of the recipient, resulting from the use of the service. Studies of this type are intended to optimize the design of services in terms of building positive relationships on the line service provider-customer. At the same time, they allow for a slightly different, evolutionary approach to analyses, concerning the formation of the image of the service provider, as well as forming the expectations of service recipients.
EN
The article presents the results of a research related to the analysis of the level of knowledge of the virtual tours phenomenon (called Virtual Tourism - VT) and its use in the planning of individual tourist activity by respondents in Poland and Belarus. The possibility of replacing actual tourist trips by VT was also analyzed. Respondents (n=150) were the users of the most popular social networking site in Poland – Facebook and its Russian-language counterpart – VKontakte. The research tool was a questionnaire which was distributed through viral marketing. The obtained results allow the authors to conclude that VT is used by the respondents to plan individual tourism activity; however, even in the case of poor people, it is not an alternative to actual travel.
PL
W artykule zaprezentowano wyniki badań związanych z analizą poziomu znajomości zjawiska wirtualnego zwiedzania (ang. Virtual Tourism - VT) i jego wykorzystania do planowania indywidualnej aktywności turystycznej przez respondentów z Polski i Białorusi. Przeanalizowano także możliwość zastąpienia przez VT rzeczywistych podróży turystycznych. Respondentami (n=150) byli użytkownicy najpopularniejszego w Polsce serwisu społecznościowego Facebook oraz jego rosyjskojęzycznego odpowiednika - VKontakte. Narzędziem badawczym był autorski kwestionariusz ankiety, który dystrybuowano drogą marketingu wirusowego. Uzyskane wyniki pozwalają na stwierdzenie, że VT służy respondentom do planowania indywidualnej aktywności turystycznej, jakkolwiek, nawet w przypadku osób niezamożnych, w większości przypadków nie stanowi alternatywy dla rzeczywistych podróży.
PL
Głównym celem pracy było stworzenie podstaw dla wstępnej analizy roli portali społecznościowych w procesie pozyskiwania przez użytkowników informacji o wybranych miejscach recepcyjnych w województwie podlaskim. Przeanalizowano opinie gości gospodarstw agroturystycznych w powiecie hajnowskim dotyczące źródeł informacji o ich ofercie ze szczególnym uwzględnieniem portali społecznościowych. Uzyskane wyniki sugerują, że około 29% wykorzystuje portale społecznościowe jako podstawowe źródło informacji o gospodarstwach agroturystycznych. Jakość zamieszczonych informacji ma również znaczenie z perspektywy podjęcia decyzji o wyborze miejsca wypoczynku.
EN
The main aim of the study was the development of basis for initial analysis of social networking websites role in the process of user's information acquisition about selected destinations in podlaskie voivodeship. The opinions of guests of selected agrotourist farms of hajnowski district concerning their preferred sources of information taking under consideration selected social media services were analyzed. The obtained results suggests that 29% of respondents used the social networking websites services as a main source of information of agrotourist farms. The quality of content published on the profile is important indecision making process about choosing the place of leisure. The directions of further researches were indicated.
EN
The paper contains the evaluation of functionality of agritourism farm websites from the eastern part of Poland. The content analysis of 300 websites reveals the domination of information, advertising/marketing and contact functions. The personalization ability was occasionally found. The presence of on-line payment ability was not stated in any of the analyzed websites. The obtained results suggest that agritourism farm websites from Eastern Poland acquired only basic functions.
5
Content available Wirtualne zwiedzanie w opinii internautów w Polsce
EN
Virtual tourism could be an alternative way of interpretation and consumption of tourism space. The main aim of the current, pilot study was the presentation and analysis of the Polish Internet users' opinion about these phenomenon. The obtained results show that Polish web users know relatively little about virtual tourism. However most of them declared Internet usage in their tourist activity. The outcomes were analyzed and discussed.
EN
High level of website usability is probably the key issue leading to its commercial success. The main aim of presented study was to evaluate the usability level of selected tourist portals in Poland. The obtained results show relatively good quantity of this parameter. The dependence between usability and portal position at Google organic search list was characterized and discussed.
EN
The article contains the analysis of SideWiki implementation of agritourist websites and national tourist portals in podlaskie district. 164 Internet websites of agritourism farms, nationwide tourist portals were examined. Only 2 from 164 analyzed websites revealed the SideWiki comments. Such negligible interest was analyzed and discussed.
EN
The article contains the analysis of functions of tourism websites in podlaskie district. 129 Internet websites of agritourism farms, nationwide tourist portals and Internet website catalogues were examined. Most of them revealed information, marketing and contact functions (e.g. email enquiry). The on-line booking (booking function) and tourism website registration (user personalization function) were slightly represented. None of the analyzed websites allows a user to make an on-line payment for tourist products and services.
EN
The article presents short overview of two possible ways of Internet application as a tool of promotion of agritourist farms in podlaskie district. 129 Internet websites of agritourism farms, nationwide tourist portals and Internet website catalogues were examined. The obtained results suggest that the short information (including short text, few images, and access map) about Agritourist farms within nationwide tourist portals was more efficient than individual websites. The analyzed portals have higher positions on search engine result list, so the probability of finding specific farms was greater than in the case of individual websites of these farms.
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