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1 2009

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Integrated product and process system with continuous improvement in the auto parts industry

Silva I. B., Batalha G. F., Stipkovik Filho M., Ceccarelli F. Z., Anjos J. B., Fesz M.

Journal of Achievements in Materials and Manufacturing Engineering

2009

Vol. 34, nr 2

204-210

Purpose: Quality systems (QS) update must be based on the enterprise organization to assure customer satisfaction, as Deming, Juran and Feigenbaum did in their time, to seek improvement processes to reach high quality performance. This way, the proposal of this paper is the development of quality system integration model of product and process with continuous improvement. Design/methodology/approach: To reach this goal, a Brazilian automotive parts quality system was improved through the Computer Integrated Manufacturing (CIM), Design for Manufacturing and Assembly (DFMA) and Lean Six Sigma (LSS) methodologies. Findings: The paper shows what the problems are during the factory quality system management. The results achieved in the studied company show the performance quality evolution through their indicators. Research limitations/implications: The article presents quality system problems of only one Brazilian plant of an automotive industry. Practical implications: Presented in this article should be a way to look for continuous improvement methods. Originality/value: The paper is supported on the authors’ practical experiences to improve the quality system at a Brazilian plant.