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Success factors in managing remote work: a global perspective

Manko Barbara A., Rosiński Jerzy

Organizacja i Zarządzanie : kwartalnik naukowy

2021

nr 1

41--56

Introduction/background: This paper identifies and analyzes key considerations in managing online, work-from-home business operations. The literature review summarizes research done both previous to and during Covid-19 shutdowns. An original, international survey, conducted in August 2020, polled managers and professional leaders in multiple industries. Aim of the paper: The best use of our survey is to learn about characteristics of remote work, and possible success factors in managing it, which tend to prevail across industry sectors and geographies. Further, our review of the literature is offered as a concise and practical summary of previous research. Altogether, we hope this paper will serve as a step toward building a wide-ranging, well-rounded body of knowledge on the management of remote work, which will be useful to practitioners and scholars alike. Materials and methods: In August 2020 the authors conducted an international, cross-sector survey that drew responses from 158 individuals. The LimeSurvey consisted of 26 questions exploring organizational responses to the pandemic and how people had been managing the transition to remote work. Along with the structured questions - which typically asked respondents to check one answer from a list of possible replies - there were spaces for open-ended comments. Results and conclusions: Analysis and commentary on survey results has largely been done in the sections above. We would conclude, first, by repeating and summarizing a few key points. Providing technologies and tech support for remote work is necessary, but giving remote workers access to the information they need, when they need it, is mission-critical and may be more of a challenge.