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Legal and psychological aspects of human resources management in hospital

Marciniec Monika, Marciniec Karina, Szczypińska Zuzanna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2023

z. 175

311--320

Purpose: The aim of the article is to present the issue of managing a hospital establishment in the light of two aspects: formal-legal and psychological. Design/methodology/approach: In the first part, the authors focus on defining the issue of mandatory conditions and citing the provisions of law regulating the activities of hospitals in the field of medical staff management. The content of the publication discusses the required qualifications which health professionals are subject to and must be taken into account by the hospital management when employing staff. The issue (formally unregulated) was also raised: motivational systems for medical staff in hospitals which is not mandatory from the point of view of the person managing the hospital, however, according to the authors, is an important factor in effective management of human resources. In the second part of the paper, the topic of effective hospital management is considered from a psychological perspective. Based on Abraham Maslow's hierarchy of needs, it shows how supporting good relations between medical staff affects the prevalent atmosphere in hospitals. The authors consider the impact of endured stress of medical staff on the level of patient care, detailing the impact of eustress and distress. Findings: The issue of occupational burnout among medical staff employed in hospital and some recommendations are indicated for the unit managing the facility which are to counteract this phenomenon. The publication also focuses on the correlation between empathy felt by medical staff, their attitude towards the patient and the degree of provided care which directly affects the process of treatment and convalescence. Originality/value: There are presented some actions to raise the level of empathy and communication skills of staff and can be implemented by the hospital management unit. It was based on a meta-analysis of the results of various studies and existing sources.