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The role of employee skills and the application of ICT tools in the context of developing employee agility

Kwasek Artur, Kocot Maria, Gąsiński Hubert, Kandefer Krzysztof, Kopciszewska Elżbieta

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 191

349--370

Purpose: The article aims to investigate and understand the impact of key employee skills and ICT tools on the organizational agility of companies. It seeks to explore how individual characteristics and competencies of employees, combined with technology, shape an organization's ability to adapt in a dynamically changing environment. Design/methodology/approach: The study employed a survey-based approach, collecting data from 930 respondents using the CAWI technique. It focused on analyzing the impact of employee skills and ICT tools on organizational agility. Findings: The research revealed a strong correlation between employee skills in project management and organizational agility. It emphasized the significance of integrating technical skills with soft skills for enhancing agility. Research limitations/implications: The study's limitations include its reliance on a survey method, potential non-representativeness of the sample across all sectors, and focus mainly on employee skills and ICT tools. Practical implications: The findings suggest that organizations should invest in both ICT tools and employee skills development, particularly in areas of project management, to enhance organizational agility. Social implications: The research highlights the importance of developing employee skills and using ICT tools in response to dynamic market changes, impacting the way organizations manage and adapt to change. Originality/value: This study contributes new insights into the relationship between employee skills, ICT tools, and organizational agility, offering a comprehensive analysis of how these elements interact in a modern business context.