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Quality assurance management based on the haccp system in food service enterprises

Piotrowska-Puchała Agnieszka

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 148

647--659

Purpose: The aim of the article is to present the theoretical and practical aspects related to the essence and functioning of the HACCP system in selected catering companies. Design/methodology/approach: The article uses the method of analyzing the content of the HACCP book of two companies. The thematic scope relates to the research question: does the HACCP system help in appropriate production management in catering companies? Findings: The research shows that Food monitoring and proper storage temperature control are strictly adhered to thanks to the HACCP system. All the established activities and rules in the HACCP system greatly help in the proper management of production, mainly by preventing the occurrence of a hazard. The system HACCP controls the entire production process, so you can be sure that the finished product is safe. Research limitations/implications: The limitations encountered by the author are mainly the reluctance of companies to present the functioning of HACCP in their area. It is difficult to get a company to provide HACCP documentation. Practical implications: The practical implications of the article are the strengthening of the importance of HACCP in the surveyed companies. The owner will change the menu – there will be a note about the functioning of the HACCP system in the restaurant. Research has strengthened the company's marketing. Originality/value: The article has value for owners of catering businesses. Originality consists in presenting the HACCP quality manual and discussing its records.