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TQM a jakość życia

Goranczewski B., Puciato D.

Problemy Jakości

2010

R. 42, nr 6

4-9

The article presents relations between the TQM idea based on ideal organization model and life quality category. The authors divided the life quality category into the following four partial subcategories: social quality, education quality, professional quality and health quality. The aim of the division was to demonstrate common areas and similarities between life quality and TQM philosophy. Next part of the article describes the TQM idea not only from a perspective of its benefits, but also involved application doubts. The concept of the ideal organization was presented by use of the same partial subcategories as for the life quality in order to reveal comparative features. The authors prove that life quality and TQM as conceptual categories are complementary to each other. Practical improvement of organization towards TQM requires an engagement exceeding organizational thinking frames through application of quality life rules.