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1

Quality management tools in public transport

Luskova M.

TTS Technika Transportu Szynowego

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2012

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R. 19, nr 9

1163--1168, CD

EN

Public transport sector play a very important role for the prosperity of the whole European Union. The inhabitants’ demands for the public transport can be met only by acceptance of such quality principles and practices that offer the customer services satisfying or exceeding their expectations. The public transport quality enhancing is more and more connected with competitiveness that is necessary to be increased towards constantly expanding automobile transport. The paper presents some known quality management tools that enable better understanding the quality conception in public transport and processes of continued improving. The effort of the organization should concentrate on the fact that the quality perceived by the customer is approaching as much as possible the quality expected by him.

2

Risk management methods in railway transport critical infrastructure

Luskova M., Dvorak Z.

Logistyka

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2012

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nr 3

EN

Risk assessment and management is actual topic in all fields of life. Railway transport as an important sub-sector of critical infrastructure has very evident particularities. This paper is dealing with application of various methods adopted from other fields (especially chemical industry) and using these methods in railway transport. The aim of the risk assessment methods implementation is increasing safety and security level in technical as well as in organizational sphere. The correct use of selected methods brings specific contributions in the field of property, natural environment and especially human life and health protection. The authors are also concentrating on actually the most important sphere of applying the Common Safety Method in real operation conditions of the railway companies in Slovakia.

SI

Posudzovanie a riadenie rizík sa stalo aktuálnou témou vo všetkých oblastiach. Železničná doprava ako významná súčasť kritickej infraštruktúry má veľmi zreteľné špecifiká. Autori v článku popisujú svoje skúsenosti s aplikáciou rôznych metód prevzatých z iných oblastí (najmä chemického priemyslu) a použitie týchto metód v železničnej doprave. Cieľom implementácie metód na posudzovanie rizika je zvýšenie úrovne bezpečnosti ako v technickej tak aj organizačnej oblasti. Správne použitie vybraných metód prinesie konkrétne prínosy v oblasti ochrany majetku, ochrany životného prostredia a hlavne v oblasti ochrany života a zdravia ľudí. Autori v článku zameriavajú pozornosť na aktuálne najdôležitejšiu oblasť aplikácie Spoločnej bezpečnostnej metódy v reálnych prevádzkových pomeroch v železničných spoločnostiach Slovenskej republiky.

3

Transport - significant critical infrastructure sector

Luskova M., Hudakova M.

Logistyka

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2011

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nr 6

EN

The paper is dealing with actual situation in protection of critical infrastructure in transportation sector in the Slovak Republic. It informs about the European Critical Infrastructure Protection Initiatives and strategic documents solving critical infrastructure in the SR. Subsequently it describes elements of critical infrastructure in all transport subsectors, ways of their protection and future tasks that should be realized to reduce the risks threatening the stability of critical infrastructure as well as to avert attacks on these elements. It also emphasizes the importance of legislative framework on national and international level.