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Objective: The objective of this article is to present the basic issues related to the functioning of a balanced scorecard in an enterprise. Becoming familiar with and analyse selected areas of a monitored enterprise and showing how to make practical use of the information gathered about the occurring problems. Design/methodology/approach: It was decided to use the tools of a goal-based measure system to determine the causes of the problem, which can be generally applied to supply chain assumptions. It should be noted that this set is only exemplary, but is nevertheless intended to be used as accurately as possible to assess the supply chain in relation to an enterprise's strategy. Findings: The before-and-after analysis of the changes made it possible to determine whether the problem had been solved and what benefits the enterprise had gained. By examining the timing of individual actions, it was possible to identify a course of action for the future. Uniqueness/value: The results of the study can be used in strategic decisions of an enterprise in terms of measure optimisation.
EN
Objective: The objective of the article was to present the basic issues related to the functioning of transport processes in an enterprise, getting acquainted with and analysing selected areas of transport of the observed enterprise and showing how the practical use of information on the existing transport processes in the enterprise using selected methods and research tools allows for process optimisation. Design/methodology/approach: To determine the causes of the problem, it was decided to use quality management tools, i.e. the five whys analysis and fishbone diagram. In order to perform a detailed analysis, it was decided to use the SMED method to parameterise the implementation of the transport process. Findings: The analysis carried out before and after the introduction of the changes allowed to determine whether the problem was solved and what benefits the company gained. Examining the time of individual transport processes allowed to implement a new IT system, which contributed to the development of the company and allowed to save a large amount of capital. Originality/value: The results of the study can be used in strategic decisions of the company in the area of optimisation of transport processes.
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