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Co jest takiego innego w Sześć Sigma?

Schultz L. E.

Problemy Jakości

2001

nr 12

15-17

Dr N. Kano from Japan (Tokyo University) presented in certain time so called TQM-House. It includes in the fundaments: motivating approach, proper technology and general education level. The top of that house is the "satisfaction of customer". One of the house-column leading to this top is Six Sigma as well. Is it a specific form of performance? Or is it a different managerial technique? What common has here the MAIC (Measure, Analyze, Improve, Control) or DMAIC (Define, Measure, Analyze, Improve, Control)? Who is the "Black Belt"? And why the "Champion" is responsible for the succes of project? And "Quality Journal" is really a Journal or a type of QC Stories in American version? The answers is possibly to find in article presented.