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The role of feedback in building dialogue culture of a chemical enterprise

Szeliga-Duchnowska Anna, Wilczewska Ewa

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2023

z. 172

579--597

Purpose: Verification of the hypothesis that process feedback is one of the key tools supporting managers in effective management through communication. Design/methodology/approach: The aim of the survey is to indicate the actual indicators of the functioning and effectiveness of process feedback in the workplace. The survey started on September 13, 2022. until October 15, 2022. The research was carried out using a questionnaire that was available on Google Drive in the form manager. The research questionnaire contained 37 questions. Findings: The assumed hypothesis has been confirmed. Based on the research, it was found that the ability to work with feedback requires significant improvement. Employees’ expectations towards managerial competences in this area are not reality, which means that the management, despite knowing the rules of the feedback, leaves too much space for intuitive actions. Research limitations/implications: The research was carried out in one of chemical companies, which agreed to condusct the research but reserved anonymity. It is recommended to conduct research in the analyzed topic with the wider scope, as well as covering other industries. Practical implications: It is recommended to implement process feedback in organizations in chemical enterprises, combined with training of managerial staff and their subordinates. Originality/value: The research proves that although feedback is one of the key tool supporting managers, only the process approach to feedback supports effective management by communication. The series of specific actions, as an organized and logical process, involves the sender and the recipient equally.