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Systemic business continuity management in the process of building the organization's resilience and improving its security. Experience of the organization in Poland

Wysokińska-Senkus Aneta, Lechański Krystian, Malinowski Jakub

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2023

z. 175

671--685

Aim: The article aimed to present the essence of the systemic approach to business continuity management (BCMS - Business Continuity Management System) and to determine the level of maturity of business continuity systems implemented in small and medium-sized enterprises about selected groups of external threats, corresponding to current economic, political and legal conditions. Project/methodology/approach: The subject of this study is an analysis based on the available resources in the literature and the results of the conducted empirical study. Findings: As a result of the literature study, it has been proven that organizations are exposed to many threats that affect business continuity to varying degrees. The fundamental element of organizational prevention at the operational level is the business continuity plan, which defines response mechanisms in the event of an incident or crisis that negatively affects the stability of implemented projects. The analysis of the research results indicated that the primary response mechanism established in modern organizations transfers the burden of the effects of the crisis to employees, as it is related to the performance of professional duties using remote communication methods and techniques. Research limitations/implications: The primary research limitation was the difficulty in obtaining a representative research sample, which is why it was decided to limit the scope of the research and carry it out in enterprises belonging to high-tech industries. Bearing in mind that the scope of the study referred to conditions which, due to the increased uncertainty of the general (intermediate) environment, are subject to changes and improvement of modern management systems, it is recommended to conduct the research again in other economic sectors. Expanding the study's scope will allow the development of a catalogue of good practices, including a more comprehensive catalogue of threats to the continuity of modern business organizations. Originality/value: The article presents previously untested mechanisms ensuring business continuity about current threats - blackout and energy lockdown. The analyses contained therein may be the basis for improving internal crisis response systems, especially in small and medium-sized enterprises.