Wyniki wyszukiwania - BazTech

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Coordinated medicine – assumptions for a model of medical facility management

Skowron Krzysztof

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 168

441--454

EN

Purpose: The main purpose of the paper is to provide an introduction to the issues of the coordinated medicine model and the management of the medical facility. Due to the comprehensiveness of the topic, the paper is only a theoretical introduction to a further, more detailed publication series encompassing research assumptions. Design/methodology/approach: The paper is based on a theoretical analysis and literature review. Findings: The paper describes the theoretical assumptions of the model setting the directions for further research. Research limitations/implications: The content presented is an outline of the further research area. Practical implications: The considerations presented and references to international experience provide a basis for further research to identify possible impacts on improving the availability and quality of health service provision in Poland. Social implications: Undertaking research based on the theoretical assumptions of the model described should improve the health of the population and make more rational use of resources to improve access to services. Originality/value: The paper is primarily addressed to health care managers, as well as economists and government employees dealing with management issues in health care and public health.

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Impact of the Covid-19 pandemic on the management of a selected treatment facility

Skowron Krzysztof, Koleszko Aleksandra

Organizacja i Zarządzanie : kwartalnik naukowy

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2022

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nr 1

127--143

EN

Introduction/background: Following the SARS-CoV-2 virus outbreak, the goals of the health care system had to be adapted to the changed environment to meet the health care needs of patients and the expectations of Polish health care workers for safe working conditions in emergency situations. The need for change concerning the health workforce, is mainly due to organisational and economic changes affecting health care systems worldwide and affects all forms of health care. The aim of this paper is to determine the impact of the COVID-19 pandemic on the operation of a selected treatment facility. The research resulted in the author's master's thesis. Aim of the paper: The aim of the paper is to determine the changes that may have occurred in the operation of the treatment facility under investigation, influenced by the events taking place as a result of the COVID-19 coronavirus pandemic, and to analyse the assessment of the staff of the treatment facility before and during the COVID-19 pandemic. Materials and methods: Literature analysis, analysis of source materials (internal), survey method - technique: indirect survey, tool: survey questionnaire. Results and conclusions: The COVID-19 pandemic showed the state of the treatment facilities and the measures taken to cope with the new operating conditions. It is important to address staff shortages: nurses, doctors, economists trained in health system administration. Deficiencies in the health care system were revealed. Working in an environment with a lack of equipment and personnel forces changes in treatment methods. The application of standard treatment methods, developed under normal conditions, turns out to be either suboptimal to protect life and health or impossible. The most obvious conclusion is the lack of equipment, which occurs when the practitioner does not have the necessary tools or protective equipment that are formally authorised for medical use. Another of the identified frailties is the lack of adequate preparation of staff to work under stressful and even 'combative' conditions, contributing to staff overload, which may result in staff wanting to change jobs. Another finding is the lack of a developed procedure in terms of storage policy, which has a significant impact on the shortage of medical equipment in the medical facility. In addition, the sudden increase in the number of patients could have been a reason for employees to feel increased stress or a desire to change jobs. Such feelings, on the other hand, may have been the result of a lack of knowledge regarding the medical management of SARS-COV-2 coronavirus patients, in which certain risky emergency procedures were reserved for specialists or specially trained persons (e.g. intubation).

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Quality of customer service in public administration on the example of health care complex in Świętochłowice Sp. z o.o.

Skowron Krzysztof

Organizacja i Zarządzanie : kwartalnik naukowy

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2021

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nr 4

47--59

EN

Introduction/background: This article is based on a bachelor's thesis carried out by Karolina Mainka under the scientific supervision of the author (Administration part-time 1st degree: “Quality of customer service in public administration based on the example of Zespół Opieki Zdrowotnej w Świętochłowicach Sp. z o.o. - Health Care Complex in Świętochłowice Sp. z o.o.”). In the past years, there has been a noticeable increase in the importance of the term "quality" in various fields, as well as in the awareness of people in terms of a quality, which results in higher expectations regarding products and services. The notion of quality has accompanied us since ancient times. In everyday life, each person is surrounded by a large amount of products, such as cellphones, computers, clothes and others. Everyone also uses various services, such as hairdressing services, services provided by government offices or medical services. Each type of those services is related to the customer service provided to a greater or lesser degree of quality. The quality of products is somehow measurable, whereas the quality of service is hard to clearly define or measure. Therefore, we can only rely on positive or negative opinions of the customers. Aim of the paper: The aim of the paper is to analyse the quality of patient service in chosen district hospital on the basis of four chapters - two of theoretical nature and two practical ones dedicated to methodology of own research and interpretation of obtained results. Materials and methods: Literature analysis, analysis of source materials (internal), survey method - technique: indirect survey, tool: survey questionnaire. Results and conclusions: Considerations presented in the paper show the importance of the customer service quality. The main task of the hospitals is to provide a high quality service in the field of a health care. The basis for the improvement of health services is the results of the evaluation of the quality of services provided by the hospital. One of the elements of assessing the quality of healthcare is patient satisfaction. An important factor which influences the success of a health care facility management is the level of patient satisfaction. Customer satisfaction studies give the facility the opportunity to evaluate patients’ opinions on offered services, and consecutively - bring the prospects of defining the weaknesses in the hospital covered by the study. Regular evaluation of customer satisfaction translates into an increase in the quality of provided medical services. An increase of the standards impacts the mental well-being of the patients. Understanding patients’ expectations and meeting their requirements reflects in the quality of provided services. Patient satisfaction with provided services has a strong influence on repeat use of the health facility, as well as on recommending it to another person. Interest and care provided by the personnel influences mental condition of the patients. Good mental condition during a hospital stay results in faster recuperation. In evaluation of the hospital, each element is important. The quality does not only consists of the attitude of the staff, but also of the entire environment of the hospital, including adaptation of the building, proper signage, and maintenance of cleanliness. All these components form one whole, which is perceived and evaluated by the patient.

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Organisation and management of a Covid-19 vaccination centr as part of the management of health facility - a case study

Skowron Krzysztof, Szymańska Karina

Organizacja i Zarządzanie : kwartalnik naukowy

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2021

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nr 4

37--46

EN

Introduction/background: The impact of the pandemic on the management of medical facilities was, and still is, enormous - facilities had to change their thinking and approach to the treatment of patients, as not only did they have to treat patients, but also to protect them and medical staff from falling ill - as quickly as possible. One such measure was the organisation of vaccination centres. Aim of the paper: The main aim of the paper is to show the impact of the COVID-19 pandemic on the management of treatment facilities and to present the process of organising a vaccination point as part of the management in a selected treatment facility. Materials and methods: Analysis of legal acts, analysis of internal materials, interview. Results and conclusions: Compliance with the minimum requirements always influences the level of public confidence in vaccination, and the responsibility for carrying out vaccinations, reporting the adverse event following immunization - AEFI), i.e. the broadly understood safety of vaccinations, etc. always remains with those carrying out the vaccinations. Unfortunately, organizational problems were not avoided at the initial stage of starting the vaccination campaign. The problem concerned the delegation from individual wards of a physician designated to qualify patients presenting themselves for vaccination. However, taking appropriate actions on the part of Hospital Management and signing civil-law agreements with personnel vaccinating at weekends removed the personnel problem in this respect.

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Impact of the communication system on the management process in a selected poviat hospital

Skowron Krzysztof

Organizacja i Zarządzanie : kwartalnik naukowy

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2021

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nr 3

149--161

EN

Introduction/background: This article is based on a master thesis carried out by Aleksandra Pędowska under the scientific supervision of the author (Management stationary II degree: “Impact of the communication system on the management process in a selected poviat hospital”). Communication, as an element of management, is an essential function of all activities that are undertaken in organisations. A high level of communication leads to effective and efficient functioning and management of the organisation. Any cooperation that occurs between employees within an organisation is geared towards communicating with each other in such a way that the organisation can function well. The communication process also shapes interpersonal relationships. Communication in organisations, as in everyday life, is a difficult and complex process, which requires constant improvement and change. Clear and reliable communication contributes to the professional success of the organisation, to job satisfaction and effectively influences the organisation's management; it also warms up the organisation's image, increases the satisfaction of customers or patients as well as the employees who work for the organisation. Aim of the paper: The main aim of the research was to find out how the communication between the employees of the respective organisational units looks like and to collect as much information and data as possible on how the communication system influences the management process in the selected poviat hospital. Materials and methods: Literature analysis, analysis of source materials (internal), survey method – technique: indirect survey, tool: survey questionnaire. Results and conclusions: The important areas that comprise the effective management of a public organisation are dependent on the functioning of a proper communication system. The effectiveness of communication in the studied organisation in relation to management, in the opinion of the employees, is at a good or very good level. The occurrence of communication within the organisation contributes to the functioning of the organisation in an effective and efficient manner, despite the moderate current level of communication, which may be caused, for example, by the lack of training at the workplace. Communication contributes to the better functioning and management of the poviat hospital and furthermore warms the image of the organisation among patients and correctly influences the fulfilment of assigned duties or tasks by employees when communication is an efficient and clear process. Communication influences the management process in an organisation. Employees form the foundation of the organisation's functioning through communication within the organisation. In the researched organisation, the management orders and the electronic form (e-mail) are important areas in the process of information transfer, which works and is effective. It can be concluded that a good communication system in the organisation means motivated to work and informed employees. The foundation for building an effective management process in the organisation is a coherent and clear communication system. Therefore, it can be concluded that communication in the selected organisation, which is Zespół Opieki Zdrowotnej Spółka z.o.o., (Health Care Centre LTD.) is correct both in the area of functioning of the entire organisation and between individual employees.

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Computerisation of modern medical facility on the example of the Przychodnia Akademicka Sp. z o.o.

Skowron Krzysztof, Cheba Daria

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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z. 145

429--444

EN

Purpose: The main aim of the article is to discuss an example of a selected medical facility compliance with formal and legal requirements concerning the obligation to computerise. Design/methodology/approach: The scope is possible to achieve by using the research method in the form of a case study. The theoretical part contains considerations regarding the level of the development of e-government and e-health. It is also analyzed in terms of the legal framework and the documents forming electronic public services by the stages of their implementation. Furthermore, barriers and problems facing the process of e-government and e-health in Poland are also taken into account in this study. Findings: On the basis of the conducted surveys, it was made the assessment of the every stage of computerisation of this entity, taking into account both those stages which were completed and those in progress. Research limitations/implications: The conducted surveys were limited to a selected medical facility and may therefore be a prelude to more extensive analyses in this area. Originality/value: The article contains a description of the specific action in the selected entity. In that regard, it represents a new local value. The results may be useful for researchers working on that subject and for the practitioners managing such entities.

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Diagnostic assessment of MZK Tychy's customer service level

Skowron Krzysztof, Cheba Daria

Organizacja i Zarządzanie : kwartalnik naukowy

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2019

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nr 2

131--141

EN

This paper analyses the standard of MZK Tychy's customer service. The surveys were carried out among the users of the services provided by the above-mentioned transport services provider. The results of the analysis made it possible to formulate the following problems, indicated by the users of local transport: restrictions on the ticket distribution points, the impact of delays on abandoning the use of this means of transport, modernization of rolling stock, the issue of the quality and price of services.