Wyniki wyszukiwania - BazTech

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Analyzing an Unconventional Success Story Chick-fil-A Fast Food Restaurants in the USA

Manko Barbara A.

Management

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2022

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Vol. 26, no. 1

118--143

EN

The U.S. fast-food chain Chick-fil-A, Inc. has prospered financially and scored multiple rankings at or near the top of its industry by using unconventional management practices, including some that appear to be drawbacks. This paper attempts what previous academic research has not: a thorough analysis of Chick-fil-A’s practices and policies, looking at how they might function as “success factors” and how the company has turned apparent disadvantages into advantages. The practices and policies include an unusual approach to franchising, a limited menu, private ownership, absence of global expansion, a distinctive focus on customer service and employee relations, and an explicitly Christian corporate culture. Chick-fil-A’s success, with a business model that does not fit the mold of other fast-food chains, makes the company a promising subject for further research by anyone wishing to study unconventional forms of differentiation for competitive advantage.

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Success factors in managing remote work: a global perspective

Manko Barbara A., Rosiński Jerzy

Organizacja i Zarządzanie : kwartalnik naukowy

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2021

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nr 1

41--56

EN

Introduction/background: This paper identifies and analyzes key considerations in managing online, work-from-home business operations. The literature review summarizes research done both previous to and during Covid-19 shutdowns. An original, international survey, conducted in August 2020, polled managers and professional leaders in multiple industries. Aim of the paper: The best use of our survey is to learn about characteristics of remote work, and possible success factors in managing it, which tend to prevail across industry sectors and geographies. Further, our review of the literature is offered as a concise and practical summary of previous research. Altogether, we hope this paper will serve as a step toward building a wide-ranging, well-rounded body of knowledge on the management of remote work, which will be useful to practitioners and scholars alike. Materials and methods: In August 2020 the authors conducted an international, cross-sector survey that drew responses from 158 individuals. The LimeSurvey consisted of 26 questions exploring organizational responses to the pandemic and how people had been managing the transition to remote work. Along with the structured questions - which typically asked respondents to check one answer from a list of possible replies - there were spaces for open-ended comments. Results and conclusions: Analysis and commentary on survey results has largely been done in the sections above. We would conclude, first, by repeating and summarizing a few key points. Providing technologies and tech support for remote work is necessary, but giving remote workers access to the information they need, when they need it, is mission-critical and may be more of a challenge.

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Considerations in the use of work-from-home (WFH) for post-pandemic planning and management

Manko Barbara A.

Management

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2021

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Vol. 25, no. 1

118--140

EN

After widespread use of work-from-home (a.k.a. ‘remote work’) during the COVID-19 pandemic, many organizations intend to continue or expand its use into the future. This paper presents a literature review and results from an original survey, both of which point to key considerations for planners and managers. Subjects that are highlighted include: giving remote workers access to job-related information they need; recognizing that certain types of tasks may be more challenging to manage in WFH, such as loosely specified tasks and those involving substantial change or newness; and issues that arise in regard to morale and motivation.