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The Impact of Digital Technologies on How Companies Work: Results from an Interview Study

Leyh Christian, Becke Paul, Pentrack Milan, Bodenstein Bastien

Annals of Computer Science and Information Systems

2021

Vol. 25

437--446

Within this paper, we set up an exploratory interview study to examine the impact of digital technologies on the way employees work as well as the specific opportunities and challenges SMEs are facing. We show that digitalization has already triggered a wide range of changes. The individual extent of these changes as well as the perception of technological trends varies for each employee and each company depending on the context. Our study also shows that the SMEs interviewed have applied a wide range of tools and strategies to exploit the opportunities of digital technologies and to overcome the associated challenges.