Wyniki wyszukiwania - BazTech

Ograniczanie wyników

1 Archives of Transport System Telematics

1 2014

Znaleziono wyników: 1

Liczba wyników na stronie

Wyniki wyszukiwania

Sortuj według:

Ogranicz wyniki do:

Improving the service quality in public passenger transport by using information systems

Kostolna M., Konecny V.

Archives of Transport System Telematics

2014

Vol. 7, iss. 2

57--62

Modal split between individual automobile transport and public passenger transport represents a ratio to 70:30 for individual transport. Long-term trend in Slovak republic is decrease in the number of passenger using public passenger transport. One of the possible determinants of passenger demand is service quality. Information is one of the important quality criteria. Information systems in passenger transport companies and information systems for passengers can improve service quality and stimulate passenger demand. In the one way operator should identify the requirements of passengers and in the other way these requirements should be filled with the maximum possible levels. Quality criteria information and punctuality are closely related. Punctuality is important for management of the transport operations and for passenger within the meaning of information about accuracy timetable. Implementation of information systems for passengers and respect for the latest trends can increase the quality of public passenger transport services in the Slovak republic. Raise of customer satisfaction should be the goal of each company, to ensure the sustainability of demand for public transport services.