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Psychological empowerment in healthcare units: an empirical analysis of public hospitals

Małys Łukasz, Deszczyński Bartosz

Organizacja i Zarządzanie : kwartalnik naukowy

2020

nr 3

17--29

Introduction/background: Employees of health care units, like in other organisations, should be considered as key resources. Their individual and group abilities condition the possibility of achieving the organisation's goals. In this context, we can point to the concept of employee empowerment, which emphasises the importance of delegating authority to make certain decisions down the organisational hierarchy. Aim of the paper: The aim of the article is to verify, within empirical research, whether the psychological employee empowerment in terms of attitude towards work, access to information and decision-making can be identified in public health care units in Poland at various levels of the organisational hierarchy. Additional aim is to verify to what extent the Spreitzer’s Empowerment Scale can be applied to health care organisations. Materials and methods: The level of psychological employee empowerment was measured by the application of the Spritzer’s Empowerment Scale (SES) modified by the authors. The research was conducted at the Rehabilitation and Cardiology Hospital in Kowanówko in 22 April 2017. The questionnaires were distributed to all 233 employees of the hospital. 106 completed questionnaires were received from respondents, which represents 45.5% of employees. Results and conclusions: Conducted research suggests that employees of the analysed hospital feel empowered what is reflected by their attitude towards work, access to information and decision-making, but these feelings decrease with the level of organisational hierarchy. At the same time, the lowest level of empowerment was declared for the decision-making dimension, which is the most important indicator of the actual state of empowerment.