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Quality house application with taking into consideration client’s satisfaction

Rosak-Szyrocka J., Marszał A., Konofalska K.

Zeszyty Naukowe. Quality. Production. Improvement

2016

No. 2 (5)

45--55

From an enterprise point of view global market of these days can be characterized as highly demanding and competitive, and at the same time frequently changeable. To survive on such market, enterprise needs to satisfy customers regarding the quality, price and delivery time. Quality is one of the key elements that currently affect the application of the organization in the market. Quality and its management ensuring have long ceased to be the domain of only a handful of top organizations. Paper shows the using and benefits of QFD method.