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1 2023

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Digitalization in Polish medical entities - responsibilities, benefits and barriers - a case study

Sikorska Marta

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2023

z. 175

429--448

Purpose: The article aims to indicate medical entities’ obligations in the field of digitalization as well as the associated benefits and barriers, based on a case study of a medical outpatient clinic. Design/methodology/approach: A review of the literature on digitalization in medical entities was conducted. An analysis of legal acts was also carried out to determine the obligations of Polish medical entities in this regard. The research part draws on a survey interview with a pharmacist and a case study of a medical outpatient clinic. Findings: The analysis of legal acts allowed specification of the continually increasing digitalization obligations faced by Polish medical entities. The medical entity surveyed complies with all obligations. It also assessed the benefits associated with the digitalization process highly and, as a unit demonstrating an advanced level thereof, does not identify any significant barriers to its implementation. The interview conducted with the pharmacist revealed that the obligation of e-prescribing is already widely fulfilled. Research limitations/implications: The benefits and barriers were assessed by one medical entity owner, whereas the level of compliance with e-prescription obligations was determined by one pharmacist. This means that the results obtained cannot be generalized to the entire population of entities and all healthcare professionals. This study can be further expanded by including a larger number of entities and comparing the data with foreign entities. Practical implications: By highlighting the benefits of digitalization by the surveyed entity, the article can mobilize other entities and encourage them to digitize. Social implications: The article has the potential to raise patient awareness of expectations regarding medical practices. Originality/value: The article raises the little-recognized but timely topic of digitalization in medical units and is addressed to both medical entities and their patients. Due to the scarcity of publications on digitalization and the scope thereof in medical entities, the paper partially bridges the research gap in this area. The survey also allowed to formulate future research plans, i.e., to extend the study to other medical entities in order to identify the reasons behind the slow pace of digitalization in Polish medical entities, explore for solutions to this challenge, and compare the data with other countries.