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Wykorzystanie wybranych narzędzi zarządzania

Kuc Bolesław R., Żemigała M.

Problemy Jakości

2009

R. 41, nr 6

23-26

The contemporary managers shall be acquainted with the knowledge about the practical use of management tools which number is growing yearly. The authors empirically analyze the issue from the point of view of so-caUed system organization theory that in last years becomes very popular and is applied in management practice. Three spheres of the evaluation of the theory's knowledge are underlined, namely, tools concerning quality management, environment management, and, morę and morę frequently used, proso-cial management which uses the CSR conception (Corporate Social Responsibility). The essential point of the research is the perception of tools from the above mentioned spheres. In details, the guestion is about the knowledge, usage and usefulness of such management tools as: ISO 9000 series of standards, Six sigma, Kaizen, ISO 14000 series of standards, EMAS, AA1000, and SA8000.