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EN
The article provides an analysis of the global trends in the field of city transport systems’ safety. Currently, the efforts to increase the proportion of trips made by foot or by non-motorized transport are being made. That is why the problem of ensuring safety of the most vulnerable road users is relevant. The statistics of traffic accidents with victims, as well as the factors that cause such accidents, is analysed. Simulation has shown that rational management can reduce the likelihood of road traffic accidents.
EN
In the article methods of control over risks of the service enterprises during creation of customer-oriented firm service system are analyzed. It is shown that system approach to risk management ensures the adoption of science-based solutions, minimizes consequences of risk situations. One of ways to calculate an integrated indicator of the risk of loss of the service enterprise competitiveness is described. Variants of the risk assessment to reduce the effectiveness of service enterprises by monitoring indicators based on the results of their monitoring are given.
RU
В статье анализируются методы управления рисками сервисных предприятий при создании клиентоориентированной системы фирменного сервиса. Показано, что системный подход к управлению рисками обеспечивает принятие научно-обоснованных решений, минимизирует последствия рисковых ситуаций. Описан один из способов расчета интегрального показателя риска потери конку-рентоспособности сервисного предприятия. Приведены варианты оценки риска снижения эффективности деятельности сервисных предприятий путем контроля показателей по результатам их мониторинга.
EN
In article one of ways of improvement of automobile service quality by balanced development of firm service network is described. The analysis algorithm of network subjects work is done. As criterion of an estimation of network activity performance the estimation integrated indicator of all network and estimation complex indicators of its subjects are offered.
RU
В статье описан один из способов повышения качества сервисного обслуживания автомобильной техники путем сбалансированного развития сети фирменного сервиса. Приведен алгоритм анализа работы субъектов сети. В качестве критерия оценки эффективности ее деятельности предложены интегральный показатель оценки всей сети и комплексные показатели оценки ее субъектов.
EN
In the article for motor transport influence decrease on the environment it is offered to perfect an autoservice system in two directions: to optimize autoservice enterprises territorial accommodation and to increase an internal efficiency of organization and operation of enterprises. The first way means rational territorial accommodation of autoservice center with taking into account of ecological factors for an even distribution of autoservice centers load on environment. The second way demands creation and intrusion on autoservice centers of an ecological management system with for a decrease by centers of pollutants emissions volumes in environment.
EN
In article the method of improvement of automobile service quality within the limits of a dealer-service network limits, by building of information-logistical system and feedback mechanism adjustment is considered. As operating influence application of the discounts` system calculated on the basis of forward orderings on spare parts arriving from the service centers is offered.
EN
In the article the matters connected with the firm service system optimization using the simulation experiment are shown. It is analyse in short by the results of computer experiment execution, and useful guidelines are given.
PL
W artykule przedstawione zostały zagadnienia związane z możliwością wykorzystania eksperymentów symulacyjnych do optymizacji systemów transportowych na przykładzie przedsiębiorstwa usługowego. Analizie zostały poddane wyniki eksperymentów symulacyjnych, które posłużyły do sformułowania wniosków.
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