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A Service Level Agreement Management Architecture to Improve an Information System, Business Processes Administration and Evolution

Mathieu H., Biennier F.

Schedae Informaticae

2007

Vol. 16

69-86

Due to economic constraints, organisations are more and more distributed involving a costly communication and information system infrastructure. This involves setting tools to evaluate and improve the quality of service concerning the enterprise’s operation. This can be achieved thanks to a service contract network, (or a service level agreement network): each contract controls a part of the information system and evaluates quality of service and performance indicators. We exploit then a management tool based on mobile agents to collect and evaluate the indicators defined in the SLA network, thus enabling to control the global Information System quality of service. At last, we show on a practical case study how simple indicators can be used to detect technical breakdowns so that new parameters can be set to get back normal functioning, and thus to maintain a good quality of service.

Security Management: Technical Solutions vs. Global BPR Investment

Biennier F., Mathieu H.

Schedae Informaticae

2005

Vol. 14

13-34

To face economic constraints, an enterprise organization evolves towards new structures as a networked enterprise, supply chains, a virtual enterprise or Collaborative Business organizations. This involves an interconnection of both business processes and information systems. In order to protect each partner own interest, security policies must be developed. These policies have to integrate legal, technical and organizational constraints. In this paper, we present how modular architectures can face these problems.