Due to economic constraints, organisations are more and more distributed involving a costly communication and information system infrastructure. This involves setting tools to evaluate and improve the quality of service concerning the enterprise’s operation. This can be achieved thanks to a service contract network, (or a service level agreement network): each contract controls a part of the information system and evaluates quality of service and performance indicators. We exploit then a management tool based on mobile agents to collect and evaluate the indicators defined in the SLA network, thus enabling to control the global Information System quality of service. At last, we show on a practical case study how simple indicators can be used to detect technical breakdowns so that new parameters can be set to get back normal functioning, and thus to maintain a good quality of service.
2
Dostęp do pełnego tekstu na zewnętrznej witrynie WWW
To face economic constraints, an enterprise organization evolves towards new structures as a networked enterprise, supply chains, a virtual enterprise or Collaborative Business organizations. This involves an interconnection of both business processes and information systems. In order to protect each partner own interest, security policies must be developed. These policies have to integrate legal, technical and organizational constraints. In this paper, we present how modular architectures can face these problems.
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.