Wyniki wyszukiwania - BazTech

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Cele transportu zbiorowego w wybranym mieście województwa lubelskiego w ocenie grup użytkowników

Kowalik K., Sykut B., Tomporowski A., Szyszko G., Hermaniuk T., Perduta-Dybiec A.

Autobusy : technika, eksploatacja, systemy transportowe

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2016

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R. 17, nr 6

1711--1714

PL

Transport zbiorowy w obszarach zurbanizowanych odgrywa w ostatnich latach coraz większą rolę. Wynika to z faktu, iż zwiększająca się ilość pojazdów na ulicach miast powoduje wzrost zanieczyszczenia powietrza oraz zmniejszenie płynności ruchu. W celu zwiększenia satysfakcji klientów transportu zbiorowego z odbywanych podróży prowadzi się liczne modernizacje oraz ulepszenia techniczne i organizacyjne. Bardzo ważna staje się więc znajomość oczekiwań pasażerów, którą uzyskuje się np. poprzez prowadzenie ankietyzacji i wywiadów. W artykule przedstawiono wyniki badań ankietowych prowadzonych w jednym z miast województwa lubelskiego, których celem było poznanie komunikacyjnych potrzeb klientów transportu zbiorowego.

EN

In the last years public transport in urban areas plays a an increasingly important role. This is due to the fact that increasing number of vehicles on the streets increases air pollution and reduce the flow of traffic. In order to increase customer satisfaction with public transport conducted travels carried out many upgrades. Very important it becomes to the knowledge of passengers' expectations, which are obtained eg. by conducting questionnaires and interviews. The article presents the results of surveys conducted in one of the cities Lublin province, whose aim was to understand the communication needs of public transport

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Quality of polish post services in the opinion of customers

Hermaniuk T., Rosak-Szyrocka J.

Zeszyty Naukowe. Quality. Production. Improvement

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2015

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No. 2 (3)

1--11

EN

The postal services market in Poland in recent years opened up to competition. Gradually was reduced an area of services reserved for the public operator and at the same time increased market competition. Opening of the market forced the Polish Post to face the market competition in all areas of its business. In view of these changes of particular importance becomes the need to adopt an approach aimed to meet the needs of consumers, in which the quality of the offer will be a priority item. The purpose of this article is to present the results of studies on the quality of the offer of Polish Post in the opinion of its customers.

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Quality in the product conformity aspect

Rosak-Szyrocka J., Hermaniuk T.

Zeszyty Naukowe. Quality. Production. Improvement

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2014

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No. 1 (1)

78--87

EN

The European system of ensuring safety of the product imposes on producers and importers of machines, equipment and elements of safety an obligation to provide the recipients with safe products. Characteristic of CE mark and its meaning for producers was present in the chapter.

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Wdrażania systemów zarządzania jakością - korzyści i trudności

Hermaniuk T., Sikora T.

Problemy Jakości

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2010

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R. 42, nr 5

7-11

EN

Some phenomenon, increasing in the modern economy, such as: an intense scientific and technological development, constant upgrading of products, striving to raise the economic efficiency of production while increasing the requirements for the utility values, make the boards of companies pay more attention to the problems of quality of products and processes. One way to improve and maintain a constant level of quality is undoubtedly to implement in the organization a quality management system. Most scientific studies reveal mainly the benefits of implementing systems. This study aims to explain both the positive and negative aspects of implementation of quality management systems.