Lean Staff Management in the Light of the Covid-19: Exploratory Factors’ Analysis – Case Studies for Service Companies

• Autorzy: Żegleń Patrycja , Kluczek Aldona , Matusikova Daniela

Identyfikatory

DOI

10.24425/mper.2022.142378

• Języki publikacji: EN

Abstrakty

EN

The main purpose of the paper is to identify and analyse a state of exploratory motivating factors in terms of lean management as the instrument of a policy of human resource management in the face of COVID-19 pandemic implemented in service companies. The main question is: if the motivation system used in the companies works out up against the unpredictable situation such as COVID-19 pandemic? The secondary purpose of the paper is to recognise relations and dependencies between these factors, and the question is: what factors have the strongest or the weakest relations with Lean Staff Management (LSM) tools? This research designed based on interview was conducted due to the lack of existing studies on the current status of motivating factors in terms of lean management tools in two service companies (case studies) in the light of COVID-19. The results show that factors influencing work efficiency in a dominating manner were, primarily, financial incentives (almost 21%), communications (around 21%), and workplace atmosphere (almost 18%). The paper investigates also the benefits and concerns of implementing LSM in service companies during the pandemic. This research might help the service organization’s management to identify the employees‘ problems to implement more effective lean services.

Słowa kluczowe

EN

motivation; lean staff management; lean practice; hospitality sector; COVID-19; service company

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2022
• Tom: Vol. 13, No. 3
• Strony: 3--19
• Opis fizyczny: Bibliogr. 91 poz., rys., tab., wykr.

Twórcy

autor

Żegleń Patrycja

• Institute of Economics and Finance, University of Rzeszów, 2 Ćwiklińskiej Street, 35-601 Rzeszów, Poland

autor

Kluczek Aldona

• Warsaw University of Technology, Poland

autor

Matusikova Daniela

• University of Presov, Slovakia

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023)