PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
Tytuł artykułu

Krytyczne czynniki sukcesu wdrażania TQM w organizacji

Autorzy
Treść / Zawartość
Identyfikatory
Warianty tytułu
EN
Critical factors of TQM implementation in the organisation
Języki publikacji
PL
Abstrakty
PL
Nie ulega wątpliwości, że zmieniające się otoczenie firm i narastająca w nim konkurencja powoduje, że organizacje chcąc przetrwać, muszą się doskonalić. Narzędziem to umożliwiającym jest koncepcja Total Quality Management, która wywodząc się od doskonalenia jakości w firmie, podnosi poziom jej konkurencyjności na rynku. Niniejsze opracowanie pokazuje, jakie krytyczne czynniki sukcesu należy brać pod uwagę w procesie implementacji tego instrumentarium do firmy. W artykule podjęto próbę przeglądu światowego dorobku naukowego dotyczącego zarządzania przez jakość oraz wskazano na obszary jak dotąd niewyeksploatowane naukowo.
EN
There is no doubt that the changing environment of companies and the growing competition in it indicate that in order to survive organizations innovate. The Total Quality Management concept is an appropriate tool that enables such a growth. Deriving from the improvement of quality in the company TQM raises the level of its competitiveness on the market. This study shows which critical success factors should be considered in the process of implementing this management approach to the company. The article attempts to review the world scientific achievements regarding quality management and identifies areas not yet scientifically exploited.
Rocznik
Tom
Strony
43--59
Opis fizyczny
Bibliogr. 48 poz.
Twórcy
  • Uniwersytet Warszawski, Wydział Zarządzania
Bibliografia
  • 1. Basu, R. (2014). Managing quality in projects: An empirical study. International Journal of Project Management, 32(1), 178-187, http://dx.doi.org/10.1016/j.ijproman.2013.02.003.
  • 2. Berssaneti, F.T., and Carvalho, M.M. (2015). Identification of variables that impact project success in Brazilian companies. International Journal of Project Management, 33(3), 638-649, https://doi.org/10.1016/j.ijproman.2014.07.002.
  • 3. Calvo-Mora, A., and Navarro-García, A. (2015). Project to improve knowledge management and key business results through the EFQM excellence model. International Journal of Project Management, 33 (2), 1638-1651, https://doi.org/10.1016/j.ijproman. 2015.01.010.
  • 4. Chenhall, R.H. (1997). Reliance on manufacturing performance measures, total quality management and organizational performance. Management Accounting Research, 8(2), 187-206, doi: 10.1006/mare.1996.0038.
  • 5. Chiles, T.H., and Choi, T.Y. (2000). Theorizing TQM: an Austrian and Evolutionary Economics Interpretation. Journal of Managentent Studies, 37(2), 185-212, https://doi.org/ 10.1111/1467-6486.00177 .
  • 6. Chin, K.S., Pun, K.F., Xu, Y., and Chan, J.S.F. (2002). An AHP based study of critical factors for TQM implementation in Shanghai manufacturing industries. Technovation, 22(11), 707-715, https://doi.org/10.1016/S0166-4972(01)00065-7.
  • 7. Choi, T.Y., and Eboch, K. (1998). The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction. Journal of Operations Management, 17(11), 59-75, http://dx.doi.org/10.1016/S0272-6963(98)00031-X.
  • 8. Cooke-Davies, T. (2002). The "real" success factors on projects. International Journal of Project Management, 20(3), 185-190, http://dx.doi.org/10.1016/S0263-7863(01)00067-9.
  • 9. De Cock, C., and Hipkin, I. (1997). TQM and BPR: Beyond the beyond myth. Journal of Management Studies, 34(5), 659-675, http://dx.doi.org/10.1111/1467-6486.00067.
  • 10. Detert, J.R., Schroeder, R.G. and Mauriel, J.J. (2000). A framework for linking culture and improvement initiatives in organizations. Academy of Management Review, 25(4), 850-863, https://doi.org/10.5465/amr.2000.3707740.
  • 11. Douglas, T.J., and Judge Jr, W.Q. (2001). Total Quality Management implementation and competitive advantage: the role of structural control and exploration. Academy of Management Journal, 44(1), 158-169, doi: 10.2307/3069343.
  • 12. Dvir, D., Lipovetsky, S., Shenhar, A.J., and Tishler, A. (1998). In search of project classification: a non-universal approach to project success factors. Research Policy, 27(9), 915-935, https://doi.org/10.1016/S0048-7333(98)00085-7.
  • 13. Geraldi, J.G., Kutsch, E. and Turner, N. (2011). Towards a conceptualization of quality in information technology projects. International Journal of Project Management, 29(5), 557-567, https://doi.org/10.1016/j.ijproman.2010.06.004.
  • 14. Ghobadian, A., and Gallear, D. (2001). TQM implementation: An empirical examination and proposed generic model. Omega, 29(4), 343-359, https://doi.org/10.1016/S0305-0483(01)00030-5.
  • 15. Goldstein, S.M., and Iossifova, A.R. (2012). Ten years after: Interference of hospital slack in process performance benefits of quality practices. Journal of Operations Management, 30(1-2), 44-54. doi: 10.1016/j.jom.2011.05.003.
  • 16. Gondo, M.B., and Amis, J.M. (2013). Variations in practice adoption: The roles of conscious reflection and discourse. Academy of Management Review, 38(2), 229-247, https://doi.org/10.5465/amr.2010.0312.
  • 17. Hackman, J.R., and Wageman, R. (1995). Total Quality Management: empirical, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309-342, doi: 10.2307/2393640.
  • 18. Harmon, D.J., Green Jr., S.E. and Goodnight, G.T. (2015). A model of rhetorical legitimation: the structure of communication and cognition underlying institutional maintenance and change. Academy of Management Review, 40(1), 76-95, https://doi.org/ 10.5465/amr.2013.0310.
  • 19. Hendricks, K.B., and Singhal, V.R. (1997). Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Science, 43(9), 1258-1274, doi: 10.1287/mnsc.43.9.1258 .
  • 20. Hendricks, K.B., and Singhal, V.R. (2001). Firm characteristics, total quality management, and financial performance, Journal of Opreations Management, 19(5), 269-285, https://doi.org/10.1287/mnsc.43.9.1258.
  • 21. Irani, Z., Beskese, A. and Love, P.E.D. (2004). Total quality management and corporate culture: constructs of organisational excellence. Technovation, 24(8), 643-650, https://doi.org/10.1016/S0166-4972(02)00128-1.
  • 22. Kelemen, M. (2000). Too much or too little ambiguity: the language of total quality management. Journal of Management Studies, 37(6), 485-498, https://doi.org/10.1111/ 1467-6486.00190.
  • 23. Knights, D., and McCabe, D. (1997). How would you measure something like that?: Quality in a Retail Bank. Journal of Management Studies, 34(3), 371-388.
  • 24. Kull, T.J., and Wacker, J.G. (2010). Quality management effectiveness in Asia: The influence of culture. Journal of Operations Management, 28(3), 223-239, doi: 10.1016/j.jom.2009.11.003.
  • 25. Li, D., Eden, L., Hitt, M.A. and Ireland, R.D. (2008). Friends, acquaintances, or strangers? Partner selection in R&D alliances. Academy of Management Journal, 51(2), 315-334, doi: 10.2307/20159511.
  • 26. Li, Y., Yang, M.H., Klein, G. and Chen, H.G. (2011). The role of team problem solving competency in information system development projects. International Journal of Project Management, 29(7), 911-922, doi: 10.1016/j.ijproman.2010.09.004.
  • 27. Lj Todorović, M., Č Petrović, D., Mihić, M.M., Lj Obradović, V. and Bushuyev, S.D. (2015). Project success analysis framework: A knowledge-based approach in project management. International Journal of Project Management, 33(2), 772-783, https://doi.org/10.1016/j.ijproman.2014.10.009.
  • 28. Mir, F.A., Pinnington, A.H., Asad, F., Pinnington, A.H., Mir, F.A., and Pinnington, A.H. (2014). Exploring the value of project management: linking project management performance and project success. International Journal of Project Management, 32(2), 202-217, https://doi.org/10.1016/j.ijproman.2013.05.012.
  • 29. Ozen, S., and Berkman, U. (2007). Cross-national reconstruction of wanagerial wractices: TQM in Turkey. Organization Studies, 28(6), 825-851, https://doi.org/10.1177/ 0170840607079863.
  • 30. Parast, M.M. (2011). The effect of Six Sigma projects on innovation and firm performance. International Journal of Project Management, 29(1), 45-55, doi: 10.12691/ajie-1-2-4.
  • 31. Park, S., Hartley, J.L., and Wilson, D. (2001). Quality management practices and their relationship to buyer’s supplier ratings: A study in the Korean automotive industry. Journal of Operations Management, 19(6), 695-712, https://doi.org/10.1016/S0272-6963(01)00065-1.
  • 32. Powell, T.C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(10), 15-37, https://doi.org/10.1002/ smj.4250160105.
  • 33. Ravichandran, T., and Rai, A. (2000). Quality Management in systems development: An organizational system perspective. MIS Quarterly, 24(3), 381-415, doi: 10.2307/ 3250967.
  • 34. Reed, R., Lemak, D.J., and Montgomery, J.C. (1996). Beyond process: TQM content and firm performance. Academy of Management Review, 21(1), 173-202, doi: 10.2307/258633.
  • 35. Reeves, C.A., and Bednar, D.A. (1994). Defining quality: Alternatives and implications. Academy of Management Review, 19(3), 419-445, doi: 10.2307/258934.
  • 36. Reger, R.K., Gustafson, L.T., Demarie, S.M., and Mullane, J.V. (1994). Reframing the organization: Why implementing Total Quality is easier said than done. Academy of Management Review, 19(3), 565-584, doi: 10.2307/258939.
  • 37. Samson, D., and Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393-409, doi: 10.1016/S0272-6963(98)00046-1.
  • 38. Sharma, U., Lawrence, S., and Lowe, A. (2010). Institutional contradiction and management control innovation: A field study of total quality management practices in a privatized telecommunication company. Management Accounting Research, 21(4), 251-264. doi: 10.1016/j.mar.2010.03.005.
  • 39. Shi, Q. (2011). Rethinking the implementation of project management: A Value Adding Path Map approach. International Journal of Project Management, 29(3), 295-302, https://doi.org/10.1016/j.ijproman.2010.03.007.
  • 40. Sitkin, S.B., Sutcliffe, K.M., and Schroeder, R.G. (1994). Distinguishing control from learning in Total Quality Management: A Contingency Perspective. The Academy of Management Review, 19(3), 537-564, doi: 10.2307/258938.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-edd1f8a9-a91c-4303-9ed5-6a7005f7454c
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.