The quality of the decision-making process in road transport

• Autorzy: Sałek Robert

Identyfikatory

DOI

10.2478/cqpi-2019-0012

• Języki publikacji: EN

Abstrakty

EN

The issue of quality is a very important aspect of the operation of transport companies. In relation to the area of their activity it primarily focuses on the quality of services provided, which can be verified e.g. on the basis of timeliness of deliveries or accepted complaints. This allows for examining the quality after providing the service in order to take future pro-quality actions. However, is it possible to affect the quality of services provided before their provision? The transport process itself is preceded with a range of actions taken within the framework of detailed planning and organization, which can significantly influence the quality of services. The decisions made at the management level are conditioned by many factors determining the course of future events, however, this is not always enough to make the process run uninterruptedly. Therefore, it is important to structure basic actions at the initial stage so as to allow the smooth conduct of the decision-making process for the specific task in order to subsequently focus on the detailed analysis of the actions planned. In the paper, the author attempts to characterize the fundamental factors affecting the decisions taken during the planning and organization of the transport process. The objective of the conducted research is to verify initial decisions and their significance for the improvement in the quality of transport services provided. There was conducted the algorithmization of actions and interpretation of their importance for the quality of decisions taken at the preparatory stage and during transport.

Słowa kluczowe

EN

transport; quality; decision-making processes; management

PL

transport; jakość; procesy decyzyjne; zarządzanie

• Wydawca: De Gruyter
• Czasopismo: Quality Production Improvement - QPI
• Rocznik: 2019
• Tom: Vol. 1, Iss. 1
• Strony: 85--92
• Opis fizyczny: Bibliogr. 15 poz., rys., tab.

Twórcy

autor

Sałek Robert

• Czestochowa University of Technology, Poland

Bibliografia

• 1.Ballou, R.H., 2007. Business logistics/supply chain management, 5 Ed, Pearson Education India.
• 2.Campos, R.S., Simon, A.T., Campos Martins, F., 2019. Assessing the impacts of road freight transport on sustainability: A case study in the sugar-energy sector, Journal of Cleaner Production, Vol. 220, 995-1004, doi.org/10.1016/j.jclepro.2019.02.171
• 3.Davern, M.J., Mantena, R., Stohr, E.A., 2008. Diagnosing decision quality, Decision Support Systems, Vol. 45, Issue 1, 123-139, doi.org/10.1016/j.dss.2007.12.012
• 4.Główny Urząd Statystyczny, 2018. Transport wyniki działalności w 2017r., Warszawa, Szczecin.
• 5.Günther, L.C., Colangelo, E., Wiendahl, H.H., Bauer Ch., 2019. Data quality assessment for improved decision-making: a methodology for small and medium-sized enterprises, Procedia Manufacturing. Vol. 29, 583-591, doi.org/10.10 16/j.promfg.2019.02.114
• 6.Jelonek, D., Stepniak, C.J., Ziora, L,. 2019. The Meaning of Big Data in the Support of Managerial Decisions in Contemporary Organizations: Review of Selected Research, [in:] Arai, Kohei, Kapoor, Supriya, Bhatia, Rahul (Eds.) Advances in Information and Communication Networks, Vol. 886, (FICC), Vol. 1, 361-367, Springer International Publishing 2019, DOI:10.1007/978-3-030-03402-3_24
• 7.Kościelniak, H., Puto, A., 2015. BIG DATA in decision making processes of enterprises, Procedia Computer Science, Vol. 65, 1052-1058, doi: 10.1016/j.procs.2015.09.053
• 8.Markowski, E., 2012, Intuicja jako czynnik wspomagający proces podejmowania decyzji w warunkach ekstremalnych, [in]: Harasim, W., (ed.), Zarządzanie kapitałem intelektualnym w organizacji inteligentnej, Wyższa Szkoła Promocji, Warszawa.
• 9.Meissner, P., Wulf, T., 2014. Antecendents and effects of decision comprehensiveness: The role of decision quality and perceived uncertainty, European Management Journal, Vol. 32, Issue 4, 625-635, https://doi.org/10.1016/j.emj.2013.10.006
• 10.Mendyk, E., 2009. Ekonomika transportu, Wyższa szkoła logistyki, Poznań.
• 11.Nowicka-Skowron, M., Ulewicz, R., 2015. Quality management in logistics processes in metal branch, “METAL 2015", 24th International Conference on Metallurgy and Materials, June 3-5, Brno, Czech Republic.
• 12.Ocalir-Akunal, E.V., 2016. Decision Support Systems in Transport Planning, Procedia Engineering, Vol. 161, 1119-1126, doi.org/10.1016/j.proeng.2016.08.518
• 13.Weiss, E., 2008. Podstawy i metody zarządzania. Wybrane zagadnienia, Wyższa Szkoła Finansów i Zarządzania w Warszawie, Warszawa.
• 14.Więcek-Janka, E., 2011. Podejmowanie decyzji w mikroprzedsiębiorstwach rodzinnych, Studia i Prace Kolegium Zarządzania, nr 116, 184-196.
• 15.Ziuziański, P., Furmankiewicz, M., 2015. Rola kokpitu menedżerskiego w procesie podejmowania decyzji, Zeszyty Naukowe Politechniki Śląskiej, Organizacja i Zarządzanie, nr 77, 11-321.

Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).