Improving back office efficiency with business process management system

• Autorzy: Waszkowski R.

Identyfikatory

DOI

10.21008/j.2083-4950.2018.8.2.6

• Języki publikacji: EN

Abstrakty

EN

The paper outlines the concept for using the Business Process Management System (BPMS) to improve back office processes in an organization. The BPM system allows organization of all back-office tasks into processes that could be measured and improved. The aim of the paper is to prepare reference business process models for common back office activities. The process models were prepared in accordance with the BPMN (Business Process Model and Notation). The results of the conducted research prove that the measured business processes may be not only managed, but also subsequently improved.

Słowa kluczowe

EN

modeling; business process management; business analysis; back office; processes

• Wydawca: Publishing House of Poznan University of Technology
• Czasopismo: Research in Logistics & Production
• Rocznik: 2018
• Tom: Vol. 8, No. 2
• Strony: 189--201
• Opis fizyczny: Bibliogr. 7 poz., rys.

Twórcy

autor

Waszkowski R.

• Cybernetics Faculty, Military University of Technology, Kaliskiego 2, 00-908, Warsaw, Poland

Bibliografia

• 1. Dirk F., Favre C., Jobstmann B., Koehler J., Lohmann N., Volzer H. & Wolf K. (2009) Instantaneous soundness checking of industrial business process models”, 7th Int. Conference on Business Process Management, Springer LNCS 5701, pp. 278-293.
• 2. Jasiulewicz-Kaczmarek M., Saniuk A. & Nowicki T. (2017) The maintenance management in the macro-ergonomics context, Advances in Social & Occupational Ergonomics vol. 487, Springer Series, Advances in Intelligent Systems and Computing, Goossens R.H.M. (Ed.), pp. 35-46, ISBN 978-3-319-41688-5.
• 3. Jonkers H. & Franken H.M. (1996) Quantitative modeling and analysis of business processes, Simulation in Industry, 8th European Simulation Symposium, vol. I, pp. 175-179.
• 4. Leymann F. & Roller D. (2000) Production Workflow: concepts and techniques. Prentice Hall.
• 5. Nowicki T., Waszkowski R. & Saniuk A. (2016) Business process analysis of a foodborne outbreak investigation mobile system. In. IV International Conference on Modern Technologies in Industrial Engineering (ModTech 2016), Iasi, Romania, IOP Conference Series: Materials Science and Engineering Vol. 145 (Cohal V. et al. eds.), Bristol : Institute of Physics, pp. 864-868, ISBN: 978-1-5108-2912-1.
• 6. W. van der Aalst & M. van H. Kees (2002) Workflow Management, Models, Methods and Systems, The MIT Press Cambridge.
• 7. Waszkowski R., Nowicki T. & Kiedrowicz M. (2017) Classified Document Flow Management, in Advances in Social and Occupational Ergonomics: Proceedings of the AHFE 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA (Ed. Richard H.M.Goossens) ISSN 2194-5357, DOI 10.1007/978-3-319-60828-0, Springer International Publishing AG 2018, pp. 62-71, Series: Advanced in Intelligent Systems and Computing No 605, ISBN 978-3-319-60827-3.

Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018)