Improving the system of warranty service of trucks in foreign markets

• Autorzy: Makarova I. , Khabibullin R. , Belyaev E. , Belyaev A.

Warianty tytułu

RU

Совершенствование системы гарантийного обслуживания грузовой автомобильной техники на зарубежных рынках

• Języki publikacji: EN

Abstrakty

EN

The article is devoted to the practical methods development of improving one of the ways to ensure the health of trucks in the system warranty. Methodology is aimed at optimizing the processes of formation of warranty spare parts kits during the implementation of KAMAZ trucks in foreign markets. The example is given to demonstrate the importance of different factors in the formation of the warranty set for different regions. The algorithm was developed to assess the qualitative composition formed warranty package that will optimize the planning and organization of activity centers to improve operational reliability of commercial trucks. A basis for acceptance of the scientifically-proved decisions is the statistical data analysis of requests monitoring that allows organizing duly replacement of parts with expired service life, and also promotes customer servicing quality improvement and reliability of trucks by prevention of its failures.

RU

Статья посвящена разработке практической методики совершенствования одного из направлений обеспечения поддержания работоспособности автомобильной техники в системе гарантийного обслуживания Методика направлена на оптимизацию процессов формирования гарантийных комплектов запасных частей при реализации автомобильной техники КАМАЗ на зарубежных рынках. Приводится пример, демонстрирующий важность учета различных факторов при формировании состава гарантийного комплекта для различных регионов. Разработан алгоритм, позволяющий оценить качественный состав сформированного гарантийного комплекта, что будет способствовать оптимизации планирования и организации деятельности автоцентров по повышению эксплуатационной надежности грузовой автомобильной техники. Основой для принятия научно-обоснованных решений является статистический анализ данных мониторинга обращений, что позволяет организовать своевременную замену деталей, исчерпавших свой ресурс, а также способствует повышению качества обслуживания клиентов и надежности автомобильной техники путем предотвращения ее отказов.

Słowa kluczowe

EN

reliability of truck; forecasting of failures; analysis of claims; warranty service; guarantee system; foreign market

PL

niezawodność samochodu; prognozowanie awarii; analiza roszczeń; obsługa gwarancyjna; system gwarancyjny; rynek zagraniczny

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Transport Problems
• Rocznik: 2015
• Tom: T. 10, z. 1
• Strony: 63--78
• Opis fizyczny: Bibliogr. 26 poz., rys., tab., wykr.

Twórcy

autor

Makarova I.

• Kazan (Volga Region) Federal University, Prospekt Syumbike str. 10А, Naberezhnye Chelny, 423812, Russia

autor

Khabibullin R.

• Kazan (Volga Region) Federal University, Prospekt Syumbike str. 10А, Naberezhnye Chelny, 423812, Russia

autor

Belyaev E.

• Kazan (Volga Region) Federal University, Prospekt Syumbike str. 10А, Naberezhnye Chelny, 423812, Russia

autor

Belyaev A.

• Kazan (Volga Region) Federal University, Prospekt Syumbike str. 10А, Naberezhnye Chelny, 423812, Russia

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