Organization Performance Composite Index Under Fuzziness: Application on Manufacturing Organization

• Autorzy: El-Santty Mohamed Ibrahim , Zaher Hegazy Mohamed , Saeid Naglaa Ragaa

Identyfikatory

DOI

10.30657/pea.2023.29.3

• Języki publikacji: EN

Abstrakty

EN

Measuring the organization's performance is essential for continuous improvement and operational excellence. Appropriate organizational measures include multiple dimensions. The relative importance of the multiple dimensions varies depending on the organization's context and the management team's visions. The vagueness and ambiguity in the management team's perspective toward the dimensions and associated sub-indicators show fuzzy property. This paper aims to synthesize the over-all organization performance in one aggregated index, engage the management team through index formulation, deal with ambiguity and vagueness in the management team perspective using fuzzy mathematics, and use the synthesized index in monitoring and controlling the organization's performance to achieve operational excellence. The proposed approach is implemented in manufacturing organizations to prove practicality. The implementation of the proposed method shows a positive im-pact on the organization's performance monitoring as the management team focused on one measure. Furthermore, it has engaged the management team in selecting and weighing the leading group and associated KPIs. The R programming and Minitab 19 are used in the collected data processing.

Słowa kluczowe

EN

measures under fuzziness; composite index; performance improvement; excellence model

PL

miary wydajności w warunkach rozmycia; indeks złożony; poprawa wydajności; model doskonałości

• Wydawca: Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji
• Czasopismo: Production Engineering Archives
• Rocznik: 2023
• Tom: Vol. 29, Iss. 1
• Strony: 14--22
• Opis fizyczny: Bibliogr. 25 poz., rys., tab.

Twórcy

autor

El-Santty Mohamed Ibrahim

• Faculty of statistical research and studies, Cairo University, Egypt

autor

Zaher Hegazy Mohamed

• Faculty of statistical research and studies, Cairo University, Egypt

autor

Saeid Naglaa Ragaa

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).