Formation of a conceptual model for new services

• Autorzy: Skačkauskienė Ilona , Švogžlys Povilas , Lemańska-Majdzik Anna

Identyfikatory

DOI

10.17512/pjms.2019.19.2.32

Warianty tytułu

PL

Formułowanie koncepcyjnego modelu dla nowych usług

• Języki publikacji: EN

Abstrakty

EN

The purpose of this paper is to formulate the conceptual model of new service development and provide an algorithm for its implementation. The performance of the model, selection of individual elements and the interaction with the external environment are based on the methods of abstracting, logical analysis, synthesis, analogy, and generalization of a complex. The results show that some new service development models are not detailed enough. Usually, the meaning of the elements attributed to the model and the specificity, frequency, and importance of the tasks performing in particular steps are unclear.

PL

Celem tego artykułu jest sformułowanie koncepcyjnego modelu rozwoju nowych usług i dostarczenie algorytmu do jego implementacji. Wykonanie modelu, wybór poszczególnych elementów i interakcja ze środowiskiem zewnętrznym opierają się na metodach abstrakcji, analizie logicznej, syntezie, analogii i uogólnieniu kompleksu. Wyniki pokazują, że niektóre nowe modele rozwoju usług nie są wystarczająco szczegółowe. Zazwyczaj znaczenie elementów przypisanych do modelu oraz specyfika, częstotliwość i znaczenie zadań wykonywanych w poszczególnych krokach są niejasne.

Słowa kluczowe

EN

new services development; conceptual model; NSD; algorithm; composition

PL

rozwój nowych usług; model koncepcyjny; NSD; algorytm; kompozycja

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2019
• Tom: Vol. 19, No. 2
• Strony: 374--384
• Opis fizyczny: Bibliogr. 24 poz., rys., tab.

Twórcy

autor

Skačkauskienė Ilona

• Management Department at Vilnius Gediminas Technical University, Lithuania

autor

Švogžlys Povilas

• Social Sciences in Vilnius Gediminas Technical University

autor

Lemańska-Majdzik Anna

• Czestochowa University of Technology, Faculty of Management

Bibliografia

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• 19. Santos J.B., Spring M., 2013, New services development: managing the dynamic between services and operations resources, “International Journal of Operations & Production Management”, (33)7.
• 20. Shekar A., 2007, An Innovative Model of Service Development: A process guide for service managers, “The Innovation Journal: The Public Sector Innovation Journal”, 12(1).
• 21. Skačkauskienė I., Radzevičienė A., Švogžlys P., 2018, Conceptual new services development model, 10th International Scientific Conference, May 3-4, 2018, Vilnius, Lithuania.
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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).