Intellectual model for analyzing and managing patient trust in medical staff of primary healthcare institutions

• Autorzy: Gavurova Beata , Smolanka Volodymyr , Polishchuk Volodymyr

Identyfikatory

DOI

10.17512/pjms.2024.30.1.06

Warianty tytułu

PL

Intelektualny model analizy i zarządzania zaufaniem pacjentów do personelu medycznego placówek podstawowej opieki zdrowotnej

• Języki publikacji: EN

Abstrakty

EN

In the work, research was conducted on the development of an intellectual analysis model for determining the level of trust of patients in the medical staff of a primary medicine institution, for effective strategy and management on the example of the countries of the Visegrad Group (Czech Republic, Hungary, Poland, Slovakia). The research uses modern knowledge collection and presentation methods, applied in fuzzy set theory, system analysis, and expert evaluation. The main value of the model lies in the fact that it examines the question of evaluating the effectiveness of the management of primary medicine medical institutions, taking into account the level of trust of patients in the medical staff. The model provides an opportunity to comprehensively analyze the region and develop recommendations for state authorities to create strategies for improving the quality of medical medicine in outpatient facilities. At the level of primary medicine institutions, managers should develop strategies to create conditions in which patients' trust in medical personnel will grow. The developed model was verified and tested on real data of primary medicine patients in the countries of the Visegrad Group. An example of evaluation on fragments of data in four regions is illustrated.

PL

W pracy przeprowadzono badania nad opracowaniem modelu analizy intelektualnej w celu określenia poziomu zaufania pacjentów do personelu medycznego instytucji podstawowej opieki zdrowotnej, dla skutecznej strategii i zarządzania na przykładzie krajów Grupy Wyszehradzkiej (Czechy, Węgry, Polska, Słowacja). W badaniach wykorzystano nowoczesne metody gromadzenia i prezentacji wiedzy, stosowane w teorii zbiorów rozmytych, analizie systemowej i ocenie eksperckiej. Główna wartość modelu polega na tym, że bada on kwestię oceny efektywności zarządzania placówkami medycyny podstawowej, biorąc pod uwagę poziom zaufania pacjentów do personelu medycznego. Model daje możliwość kompleksowej analizy regionu i opracowania zaleceń dla władz państwowych w celu stworzenia strategii poprawy jakości medycyny w placówkach ambulatoryjnych. Na poziomie placówek medycyny podstawowej menedżerowie powinni opracować strategie tworzenia warunków, w których zaufanie pacjentów do personelu medycznego będzie rosło. Opracowany model został zweryfikowany i przetestowany na rzeczywistych danych pacjentów podstawowej opieki zdrowotnej w krajach Grupy Wyszehradzkiej. Zilustrowano to przykładem ewaluacji na fragmentach danych w czterech regionach.

Słowa kluczowe

EN

trust of patients; primary medicin; management efficiency; intellectual analysis of knowledge; fuzzy modeling

PL

zaufanie pacjentów; medycyna podstawowa; efektywność zarządzania; intelektualna analia wiedzy; modelowanie rozmyte

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2024
• Tom: Vol. 30, No. 1
• Strony: 98--115
• Opis fizyczny: Bibliogr. 43 poz., tab., rys.

Twórcy

autor

Gavurova Beata

• MBA, Tomas Bata University in Zlin, Faculty of Management and Economics

• https://orcid.org/0000-0002-0606-879X

autor

Smolanka Volodymyr

• Uzhhorod National University, Faculty of Medicine

• https://orcid.org/0009-0003-5583-3341

autor

Polishchuk Volodymyr

• Technical University of Košice, Faculty of Aeronautics
• Uzhhorod National University, Faculty of Information Technology

• https://orcid.org/0000-0003-4586-1333

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025).