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Determinants of patient’s satisfaction on service quality dimensions in the Nigeria teaching hospitals

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Warianty tytułu
Uwarunkowania satysfakcji pacjenta w zakresie wymiarów jakości w szpitalach w Nigerii
Języki publikacji
This study investigates the use of Analytic Hierarchy Process (AHP) in estimating the determinants of patients’ satisfaction towards service delivery in six public teaching hospitals located in southwest Nigeria. Keywords: Analytic Hierarchy Process, healthcare delivery, service.
Celem badań jest wykorzystanie Analitycznego Procesu Hierarchii (AHP) w szacowaniu wyznaczników satysfakcji pacjentów w zakresie świadczenia usług w sześciu publicznych szpitalach klinicznych, znajdujących się w południowo-zachodniej Nigerii.
Opis fizyczny
Bibliogr. 37 poz.
  • Distance Learning Institute Business Administration Unit University of Lagos, P. O. Box 56, Akoka, University of Lagos, Nigeria
  • Department of Business Administration University of Lagos Akoka, University of Lagos, Nigeria
  • Department of Business Administration University of Lagos, Nigeria. Akoka, University of Lagos, Nigeria
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Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę.
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