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Does managerial coaching effect subordinates’ feedback orientation? Mediating role of affective supervisory commitment

Treść / Zawartość
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Warianty tytułu
PL
Czy coaching kierowniczy wpływa na orientację opinii podległych pracowników? Mediacyjna i emocjonalna rola nadzoru
Języki publikacji
EN
Abstrakty
EN
Managerial coaching has become a widely used human resource development strategy to improve various employee outcomes within organizations. However, existing literature lacks empirical evidence regarding the effectiveness of managerial coaching and less known about how managerial coaching influences subordinate feedback orientation through the mediating effect of employees’ commitment to the supervisor. This study uses a structured questionnaire to gather data from a cross-sectional sample of 257 employees working in the banking sector of Lahore, Pakistan, with a response rate of approximately 57%. Structural Equation Modeling (SEM) is used to test the proposed hypotheses. The results reveal that managerial coaching has a positive and direct significant impact on the subordinate feedback orientation and affective supervisory commitment. Affective supervisory commitment has a positive and direct significant relationship with the subordinate feedback orientation. Affective supervisory commitment also mediates the indirect relationship between managerial coaching and subordinate feedback orientation. This research also provides implications for managers and leaders, specifically looking to improve various employee outcomes through managerial coaching in the workplace.
PL
Coaching menedżerski stał się szeroko stosowaną strategią rozwoju zasobów ludzkich w celu poprawy wyników różnych pracowników w organizacjach. Jednak w istniejącej literaturze brakuje dowodów empirycznych dotyczących skuteczności coachingu menedżerskiego i mniej wiadomo na temat tego, jak coaching menedżerski wpływa na orientację zwrotną podwładnych poprzez mediacyjny efekt zaangażowania pracowników wobec przełożonego. W badaniu tym zastosowano ustrukturyzowany kwestionariusz w celu zebrania danych z przekrojowej próby 257 pracowników zatrudnionych w sektorze bankowym w Lahore w Pakistanie, przy wskaźniku odpowiedzi wynoszącym około 57%. Modelowanie równań strukturalnych (SEM) służy do testowania proponowanych hipotez. Wyniki pokazują, że coaching menedżerski ma pozytywny i bezpośredni znaczący wpływ na orientację zwrotną podwładnych i afektywne zaangażowanie przełożonych. Zaangażowanie w nadzór afektywny ma pozytywny i bezpośredni znaczący związek z podporządkowaną orientacją na informację zwrotną. Zaangażowanie w nadzór afektywny pośredniczy również w pośrednim związku między coachingiem menedżerskim a orientacją zwrotną podwładnych. Badania te dostarczają również implikacji dla menedżerów i liderów, w szczególności chcących poprawić wyniki różnych pracowników poprzez coaching menedżerski w miejscu pracy.
Rocznik
Strony
9--21
Opis fizyczny
Bibliogr. 41 poz., tab.
Twórcy
autor
  • University of the Punjab, Institute of Business Administration, Lahore, Pakistan
  • University of Management and Technology, School of Professional Advancement, Lahore, Pakistan
  • National College of Business Administration and Economics, School of Business Administration, Lahore, Pakistan
  • University of the Punjab, Institute of Business Administration, Lahore, Pakistan
  • University of the Punjab, Institute of Business Administration, Lahore, Pakistan
Bibliografia
  • 1. Ali, M., Raza, B., Ali, W. and Imtiaz, N., (2020). Linking Managerial Coaching with Employees’ Innovative Work Behaviors through Affective Supervisory Commitment: Evidence from Pakistan. International Review of Management and Marketing, 10(4), 11-16.
  • 2. Ali, M., Aziz, S., (2018). Relationship between Managerial Coaching and Employee Role Behaviors: Moderating Role of South Asian Culture. South Asian Studies, 33(1), 221-238.
  • 3. Ali, M., Lodhi, S. A., Raza, B. and Ali, W., (2018). Examining the Impact of Managerial Coaching on Employee Job Performance: Mediating Role of Work Engagement, Leader-Member-Exchange Quality, Job Satisfaction, and Turnover Intentions. Pakistan Journal of Commerce & Social Sciences, 12(1), 253-282.
  • 4. Ali, M., Ahmad, Z. and Iqbal, J., (2012). Human resource planning: A key to internal and external fit. African Journal of Business Management, 6(27), 7938-7941.
  • 5. Amabile, T. M., Conti, R., Coon, H., Lazenby, J. and Herron, M., (1996). Assessing the work environment for creativity. Academy of Management Journal, 39(5), 1154-1184.
  • 6. Arbi, K. A., Bukhari, S. A. H. and Saadat, Z., (2017). Theoretical framework for taxonomizing sources of competitive advantage. Management Research and Practice, 9(4), 48-60.
  • 7. Blau, P. M., (1964). Exchange and power in social life. New York: Wiley.
  • 8. Browne, M. W., Cudeck, R., (1993). Alternative ways of assessing model fit. In K. Bollen & J. Long (Eds.), Testing structural equation models (pp. 136-162). Newbury Park, CA: Sage.
  • 9. Cheung, G. W., Rensvold, R. B. (2002). Evaluating goodness-of-fit indexes for testing measurement invariance. Structural equation modeling: a multidisciplinary journal, 9(2), 233-255.
  • 10. Clugston, M., Howell, J. P. and Dorfman, P. W., (2000). Does cultural socialization predict multiple bases and foci of commitment? Journal of Management, 26(1), 5-30.
  • 11. Cropanzano, R., Mitchell, M. S., (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900.
  • 12. Echeverri, P., (2019). Value-forming micro-practices of managerial coaching. Coaching: An International Journal of Theory, Research and Practice, 1-18.
  • 13. Ellinger, A. D., Ellinger, A. E., Bachrach, D. G., Wang, Y.-L. and Baş, A. B. E., (2011). Organizational investments in social capital, managerial coaching, and employee work-related performance. Management Learning, 42(1), 67-85.
  • 14. Ellinger, A. D., Ellinger, A. E., Hamlin, R. G. and Beattie, R. S., (2010). Achieving improved performance through managerial coaching. In R. Watkins & D. Leigh (Eds.), Handbook of Improving Performance in the Workplace (pp. 275-298). San Francisco, CA: Jossey-Bass.
  • 15. Ellinger, A. D., Ellinger, A. E. and Keller, S. B., (2003). Supervisory coaching behavior, employee satisfaction, and warehouse employee performance: A dyadic perspective in the distribution industry. Human Resource Development Quarterly, 14(4), 435-458.
  • 16. Fornell, C., Larcker, D. F., (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
  • 17. Geiger, S., Guenzi, P. and Onyemah, V., (2009). The effects of coaching on salespeople’s attitudes and behaviors: A contingency approach. European Journal of Marketing, 43(7/8), 938-960.
  • 18. Gould-Williams, J., Davies, F., (2005). Using social exchange theory to predict the effects of HRM practice on employee outcomes: An analysis of public sector workers. Public Management Review, 7(1), 1-24.
  • 19. Gregory, J. B., Levy, P. E., (2012). Employee feedback orientation: Implications for effective coaching relationships. Coaching: An International Journal of Theory, Research and Practice, 5(2), 86-99.
  • 20. Hagen, M. S., Aguilar, G., (2012). The impact of managerial coaching on learning outcomes within the team context: An analysis. Human Resource Development Quarterly, 23(3), 363-388.
  • 21. Hsieh, H. H., Huang, J. T., (2018). Exploring factors influencing employees’ impression management feedback‐seeking behavior: The role of managerial coaching skills and affective trust. Human Resource Development Quarterly, 29(2), 163-180.
  • 22. Iacobucci, D., Saldanha, N. and Deng, X., (2007). A meditation on mediation: Evidence that structural equations models perform better than regressions. Journal of Consumer Psychology, 17(2), 139-153.
  • 23. Jackson, D. L., (2003). Revisiting sample size and number of parameter estimates: Some support for the N: q hypothesis. Structural Equation Modeling, 10(1), 128-141.
  • 24. Janssen, O., Prins, J., (2007). Goal orientations and the seeking of different types of feedback information. Journal of Occupational and Organizational Psychology, 80(2), 235-249.
  • 25. Kidron, A., (2018). Examining the Mediating Role of Commitment to the Supervisor in Employees’ Affective Commitment: Temporary Employees Versus Permanent Employees. Journal of Leadership & Organizational Studies, 25(1), 1-13.
  • 26. Kim, S., Kuo, M.-H., (2015). Examining the Relationships Among Coaching, Trustworthiness, and Role Behaviors A Social Exchange Perspective. The Journal of Applied Behavioral Science, 51(2), 152-176.
  • 27. McCarthy, G., Milner, J., (2020). Ability, motivation and opportunity: managerial coaching in practice. Asia Pacific Journal of Human Resources, 58(1), 149-170.
  • 28. Meyer, J. P., Allen, N. J., (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89.
  • 29. Motowidlo, S. J., Van Scotter, J. R., (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475-480.
  • 30. Nair, P. K., (2007). A path analysis of relationships among job stress, job satisfaction, motivation to transfer, and transfer of learning: Perceptions of occupational safety and health administration outreach trainers. (Unpublished doctoral dissertation), Texas A&M University, College Station.
  • 31. Park, S., Yang, B. & McLean, G. N., (2008). An Examination of Relationships between Managerial Coaching and Employee Development: (ERIC Document Retrieval No. ED 501 641).
  • 32. Philipp, B. L., Lopez, P. D. J., (2013). The moderating role of ethical leadership: Investigating relationships among employee psychological contracts, commitment, and citizenship behavior. Journal of Leadership & Organizational Studies, 20(3), 304-315.
  • 33. Pousa, C., Mathieu, A., (2014). Boosting customer orientation through coaching: a Canadian study. International Journal of Bank Marketing, 32(1), 60-81.
  • 34. Raza, B., Ali, M., Ahmed, S. and Ahmad, J., (2018). Impact of Managerial Coaching on Organizational Citizenship Behavior: The Mediation and Moderation Model. International Journal of Organizational Leadership, 7(1), 27-46.
  • 35. Raza, B., Ali, M., Ahmed, S. and Moueed, A., (2017). Impact of Managerial Coaching on Employee Performance and Organizational Citizenship Behavior: Intervening Role of Thriving at Work. Pakistan Journal of Commerce & Social Sciences, 11(3), 790-813.
  • 36. Raza, B., Moueed, A. and Ali, M., (2018). Impact of managerial coaching on employee thriving at work: The moderating role of perception of organizational politics. Journal of Business Strategies, 12(1), 87-108.
  • 37. Raza, B., Moueed, A. and Ali, M., (2015). The impact of management support for human resource development on employee job satisfaction: A study of public sector colleges in Lahore. Science International, 27(5), 4689-4695.
  • 38. Rosinski, P., (2003). Coaching across cultures. International Journal of Coaching in Organizations, 1(4), 4-16.
  • 39. Steelman, L. A., Wolfeld, L., (2016). The manager as coach: The role of feedback orientation. Journal of Business and Psychology, 33(1), 41-53.
  • 40. Vandenberghe, C., Bentein, K. and Panaccio, A., (2017). Affective commitment to organizations and supervisors and turnover: A role theory perspective. Journal of Management, 43(7), 2090-2117.
  • 41. Zuñiga-Collazos, A., Castillo-Palacio, M., Montaña-Narváez, E. And Castillo-Arévalo, G., (2020). Influence of managerial coaching on organisational performance. Coaching: An International Journal of Theory, Research and Practice, 13(1), 30-44.
Uwagi
Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2021).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-f3a3077b-1d3f-4aad-9272-515bc5a46892
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