Passengers’ perceptions of the service quality and operation of a bus rapid transit system (Trans Semarang) in Semarang, Indonesia

• Autorzy: Simangunsong Ruth Elgiana Ester , Rakhmatulloh Anita Ratnasari , Dewi Diah Intan Kusumo , Adrie Fadhilah Maretha , Nugraheni Dinar Mutiara Kusumo

Identyfikatory

DOI

10.20858/tp.2023.18.1.12

• Języki publikacji: EN

Abstrakty

EN

The increasing population in urban areas has expanded the role of the transportation system to meet people’s mobility needs in developing countries. Since the demand for transportation services is proliferating, bus rapid transit (BRT) offers the opportunity to create a high-quality mass transit system in developing countries. The presence of BRT Trans Semarang, however, has not yet become a solution to city traffic problems since the transit system and its operation are not yet implemented. This study aims to explore the service quality and operation of BRT based on observations and passengers’ viewpoints at the BRT shelter, which is located in the central business district. The method of the research is a statistical descriptive and qualitative analysis using variables from passengers’ perspectives and observations on bus operation. The result shows that the capacity of the transit shelter, the interval between bus arrivals, bus dwell times, and BRT infrastructures (door size) are the most influential variables on passengers’ satisfaction. Furthermore, from the operation point of view, users’ trip destinations and maximum delay times are considered important for the improvement of BRT service.

Słowa kluczowe

EN

bus facilities; bus shelter; service quality; BRT Trans Semarang

PL

udogodnienia autobusowe; wiata autobusowa; jakość usług

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Transport Problems
• Rocznik: 2023
• Tom: T. 18, z. 1
• Strony: 143--156
• Opis fizyczny: Bibliogr. 46 poz.

Twórcy

autor

Simangunsong Ruth Elgiana Ester

• Diponegoro University; Jl. Prof. Sudarto No.13, Tembalang, Semarang 50275, Indonesia

• https://orcid.org/0000-0002-7397-6026

autor

Rakhmatulloh Anita Ratnasari

• Diponegoro University; Jl. Prof. Sudarto No.13, Tembalang, Semarang 50275, Indonesia

• https://orcid.org/0000-0003-2030-5461

autor

Dewi Diah Intan Kusumo

• Diponegoro University; Jl. Prof. Sudarto No.13, Tembalang, Semarang 50275, Indonesia

• https://orcid.org/0000-0003-4209-0449

autor

Adrie Fadhilah Maretha

• Diponegoro University; Jl. Prof. Sudarto No.13, Tembalang, Semarang 50275, Indonesia

• https://orcid.org/0000-0002-9310-054X

autor

Nugraheni Dinar Mutiara Kusumo

• Diponegoro University; Jl. Prof. Sudarto No.13, Tembalang, Semarang 50275, Indonesia

• https://orcid.org/0000-0003-4429-8462

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