Exploring the determinants of consumer preference for Product-as-a-Service (PaaS) models: a case study on heating systems

• Autorzy: Szczech-Pietkiewicz Ewelina , Radło Mariusz Jan , Nadolny Michał , Kuźmiński Łukasz

Identyfikatory

DOI

10.34659/eis.2025.92.1.709

Warianty tytułu

PL

Determinanty preferencji konsumentów dla modeli produkt jako usługa (PaaS): studium przypadku systemów ogrzewania

• Języki publikacji: EN

Abstrakty

EN

The study aimed to identify factors influencing the choice of Product-as-a-Service (PaaS) over ownership in customer decisions, using heating systems as a case study as an example of a less saturated PaaS market. The analysis is based on a nationwide quantitative survey of the population of users of single-family houses. An econometric model was created, describing customer choice of PaaS model by two describing decision factors and two of a financial nature. Results showed that quality, service, operating, and maintenance costs were key factors, while demographics had little impact. The text highlights research gaps in PaaS and circular economy, such as understanding consumer preferences, financial models in the built environment, factors affecting PaaS adoption for heating equipment, circular economy finance, and necessary changes in the financial sector. This research enhances consumer preference understanding and underscores PaaS potential for heating appliances.

PL

Badanie miało na celu identyfikację czynników wpływających na wybór produktu jako usługi (PaaS) zamiast własności w decyzjach klientów, wykorzystując systemy grzewcze jako studium przypadku jako przykład mniej nasyconego rynku PaaS. Analiza opiera się na ogólnopolskim badaniu ilościowym populacji użytkowników domów jednorodzinnych. W badaniu stworzono model ekonometryczny, opisujący wybór modelu PaaS przez klienta za pomocą dwóch czynników opisujących decyzję oraz dwóch o charakterze finansowym. Wyniki pokazały, że jakość, koszty usług, eksploatacji i konserwacji były kluczowymi czynnikami, podczas gdy demografia miała niewielki wpływ na decyzję. W tekście zwrócono uwagę na luki badawcze w PaaS i gospodarce o obiegu zamkniętym, takie jak zrozumienie preferencji konsumentów, modele finansowe w środowisku zabudowanym, czynniki wpływające na przyjęcie PaaS w urządzeniach grzewczych, finansowanie gospodarki o obiegu zamkniętym oraz niezbędne zmiany w sektorze finansowym. Badanie to zwiększa zrozumienie preferencji konsumentów i podkreśla potencjał PaaS w segmencie konsumentów indywidualnych i produktów konsumpcji trwałej.

Słowa kluczowe

EN

product; service; customer choice; heating systems

PL

produkt; usługa; wybór konsumenta; systemy ogrzewania

• Wydawca: Polskie Stowarzyszenie Ekonomistów Środowiska i Zasobów Naturalnych
• Czasopismo: Economics and Environment
• Rocznik: 2025
• Tom: No. 1
• Strony: art. no. 709
• Opis fizyczny: Bibliogr. 57 poz., rys., tab., wykr.

Twórcy

autor

Szczech-Pietkiewicz Ewelina

• SGH Warsaw School of Economics, Collegium of World Economy, Niepodleglosci Avenue, 02-554 Warsaw, Poland

• https://orcid.org/0000-0001-7004-1631

autor

Radło Mariusz Jan

• SGH Warsaw School of Economics, Collegium of World Economy

• https://orcid.org/0000-0001-7756-1613

autor

Nadolny Michał

• Wroclaw University of Economics and Business

• https://orcid.org/0000-0001-7870-7485

autor

Kuźmiński Łukasz

• Wroclaw University of Economics and Business

• https://orcid.org/0000-0001-8784-8896

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