Macroergonomics and Total Quality Management: How to Improve Quality of Working Life?

• Autorzy: Carayon P. , Sainfort F. , Smith M. J.
• Języki publikacji: EN

Abstrakty

EN

In this paper, we present a macroergonomic model of work design that is applied and tested to examine Total Quality Management (TQM) in the public sector. According to the model, TQM can influence different aspects of work design and quality of working life (QWL). Questionnaire data collected in 2 public sector organizations in the USA show that TQM can have both positive and negative impact on work design and QWL. The main positive impact of TQM was found on job content, job control and participation, and social relationships. The main negative impact of TQM was on workload, uncertainty, and clarity of job duties. The impact of TQM on QWL was mixed. Our results show that the impact of TQM on work design and QWL varied very much across the 6 participating departments, as well as within the departments. Further research is warranted to assess the human impact of TQM, in particular research on the linkage between various aspects of TQM, on one hand, and work design and QWL, on the other hand.

Słowa kluczowe

EN

Total Quality Management; quality of working life; design of work; public sector

PL

jakość życia zawodowego; TQM; sektor publiczny

• Wydawca: Taylor & Francis
• Czasopismo: International Journal of Occupational Safety and Ergonomics
• Rocznik: 1999
• Tom: Vol. 5, No. 2
• Strony: 303--334
• Opis fizyczny: Bibliogr. 56 poz., rys., tab., wykr.

Twórcy

autor

Carayon P.

• Ecole des Mines de Nancy, France
• University of Wisconsin-Madison, USA

autor

Sainfort F.

• University of Wisconsin-Madison, USA

autor

Smith M. J.

• University of Wisconsin-Madison, USA

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