Total Quality Management lean practices and firm performance: integrated approach using MBNQA criteria in the Thai automotive industry

Thunyachairat, Aannicha; Jangkrajarng, Varattaya; Theeranuphattana, Adisak

doi:10.30657/pea.2024.30.27

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Tytuł artykułu

Total Quality Management lean practices and firm performance: integrated approach using MBNQA criteria in the Thai automotive industry

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Thunyachairat Aannicha , Jangkrajarng Varattaya , Theeranuphattana Adisak

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DOI

10.30657/pea.2024.30.27

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Abstrakty

In an increasingly competitive global automotive landscape, the strategic integration of Total Quality Management (TQM) and Lean Practices (LP) has emerged as a crucial determinant of operational excellence and sustained organizational performance. Grounded in empirical evidence from the Thai automotive sector, this study explores the intricate synergies between TQM with Malcom Baldrige National Quality Award (MBNQA) dimensions, lean implementation, and firm performance. This study employs the quantitative research method, where the measurement scales for each construct were adopted from the literature and reviewed by academics. Data were collected from 854 manufac-turing firms in Thailand through a mail survey method. This study applied a two-step structural equa-tion modeling (SEM) process. The findings reveal a robust direct effect of TQM (leadership, strategy planning, customer and workforce focus) on firm performance, underscoring its pivotal role. Notably, TQM also exhibited a substantial indirect effect on business performance, mediated sequentially through lean practices including continuous flow, 5S, and total preventive maintenance. Lean practices similarly demonstrated significant direct and indirect effects on firm performance. Collectively, the combined effects of MBNQA and lean practices on firm performance was also observed, substantiat-ing their complementary contributions. These findings hold significant implications, both from an ac-ademic and a practical standpoint. From a theoretical perspective, this research enriches the discourse by providing empirical insights into the mediating roles of lean practices, elucidating the paths through which TQM's performance-enhancing effects can be transmitted. Concurrently, the magnitude of the impact these practices have on firm performance underscores their practical relevance, and insights derived from this study could play a key role in guiding automotive firms and suppliers to align critical components to drive performance excellence.

Słowa kluczowe

total quality management Malcolm Baldrige National Quality Award lean practices firm performance

kompleksowe zarządzanie jakością praktyki lean wyniki firmy nagroda jakości Narodowa Nagroda Jakości im. Malcolma Baldrige'a

Wydawca

Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji

Czasopismo

Production Engineering Archives

Rocznik

2024

Tom

Vol. 30, Iss. 3

Strony

273--284

Opis fizyczny

Bibliogr. 68 poz., rys., tab.

Twórcy

autor

Thunyachairat Aannicha

aannicha_thu@utcc.ac.th

Business School, University of the Thai Chamber of Commerce, Bangkok, Thailand

https://orcid.org/0009-0008-2903-0453

autor

Jangkrajarng Varattaya

varattaya.j@cmu.ac.th

Department of Management and Entrepreneurship, Chiang Mai University Business School, Thailand

https://orcid.org/0009-0000-2563-4518

autor

Theeranuphattana Adisak

adisak.t@cmu.ac.th

Department of Management and Entrepreneurship, Chiang Mai University Business School, Thailand

https://orcid.org/0000-0003-4435-8058

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki i promocja sportu (2025).

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Bibliografia

Identyfikator YADDA

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