Benchmarking Perceived Quality among Gated Communities Using VIKOR: A Study from Kurdistan Region of Iraq

• Autorzy: Saadoon Karzan Jalal , Othman Nizar Najim

Identyfikatory

DOI

10.4467/25438700SM.19.033.11370

• Języki publikacji: EN

Abstrakty

EN

Gated communities are emerging all over the world day by day. Besides, the product quality of the gated communities are still questionable in some regions. This research aims to benchmark the product quality at each gated community based on the main determinants of the product quality. To do this, data collected from 623 residents from various gated communities through questionnaire. The obtained data has been processed via structural equations modeling and integrated with VIKOR to benchmark the qualities from top to bottom. The results show that “Sulaimani Heights” were the best product among other alternatives while Goizha II was the worst one.

Słowa kluczowe

EN

product quality; gated community; structural equation modeling; benchmarking; VIKOR

PL

jakość produktu; zamknięta społeczność; modelowanie równań strukturalnych; analiza porównawcza; VIKOR

• Wydawca: Katedra Kształtowania Środowiska Mieszkaniowego, Instytut Projektowania Urbanistycznego, Wydział Architektury, Politechniki Krakowskiej
• Czasopismo: Środowisko Mieszkaniowe
• Rocznik: 2019
• Tom: nr 28
• Strony: 82--88
• Opis fizyczny: Bibliogr. 20 poz., wz., tab., rys.

Twórcy

autor

Saadoon Karzan Jalal

• Ishik University, Sulaimani, Kurdistan Region of Iraq

autor

Othman Nizar Najim

• Ishik University, Sulaimani, Kurdistan Region of Iraq

Bibliografia

• [1] Adham, K. (2005). Globalization, neoliberalism, and new spaces of capital in Cairo. Traditional Dwellings and Settlements Review, 17(1), 19.
• [2] Aydinli, C., & Demir, A. (2015). Impact of non-technical dimensions of service quality on the satisfaction, loyalty, and the willingness to pay more: a cross-national research on GSM operators. International Journal of Economics, Commerce and Management, 3(11), 1-16.
• [3] Blakely, E. J., & Snyder, M. G. (1997). Divided we fall: Gated and walled communities in the United States. Architecture of fear, 85-99.
• [4] Crosby, P. B. (1979). Quality is free: The art of making quality certain (Vol. 94). New York: McGraw-hill.
• [5] Demir, A., & Aydinli, C. (2016). Exploring the Quality Dimensions of Mobile Instant Messaging Applications and Effects of Them on Customer Satisfaction. International Journal of Computer Theory and Applications, 9(22), 1-15.
• [6] Demir, A., & Mukhlis, M. (2017). An evaluation of gated communities as a product: An empirical study in Sulaimaniyah, Iraq. Theoretical and Empirical Researches in Urban Management, 12(3), 63-84.
• [7] Demir, A. (2019. A Benchmarking of Service Quality in Telecommunication Services: Case Study in Kurdistan Region of Iraq. International Journal of Social Sciences & Educational Studies. 5 (3), 216-231.
• [8] Demir, A., & Eray, O. (2015). Effect of Non-Technical Dimensions of Service Quality on “Satisfaction”,“Loyalty”, and “Willingness to Pay More” of the Customers: the Case of Georgian Internet Service Providing Companies. Journal of Research in Business, Economics and Management, 5(1), 500-508.
• [9] Demir, A., Eray, O., & Erguvan, M. M. (2015). How non-technical dimensions of service quality effects satisfaction and loyalty of costomers at gsm service sector in Georgia. International Journal of Engineering Technology and Scientific Innovation, 1(02), 150-162.
• [10] Demir, A., Talaat, K., & Aydinli, C. (2015). The Relations among Dimensions of Service Quality, Satisfaction, Loyalty, and Willingness to pay more: Case of GSM Operators Service at Northern-Iraq. International Journal of Academic Research in Accounting, Finance and Management Sciences, 5(4), 146-154.
• [11] DICKIE, G.L. (1971) Aesthetics: An Introduction, New York: Pegasus.
• [12] Garvin, D. A. (1984). What Does “Product Quality” Really Mean. Sloan management review, 25.
• [13] Gilmore, H. L. (1974). Product conformance cost. Quality progress, 7(5), 16-19.
• [13] Griliches, Z. (1971). Price indexes and quality change: Studies in new methods of measurement. Harvard University Press.
• [14] Grant, J., & Mittelsteadt, L. (2004). Types of gated communities. Environment and planning B: Planning and Design, 31(6), 913-930.
• [15] Gronroos, C. (1988). Service quality: The six criteria of good perceived service. Review of business, 9(3), 10.
• [16] Özmen, Ö., Demir, A., & Celepli, M. (2013). An Analysis of Iraq’s Pre-import Inspection, Testing & Certification Program: A’WOT Analysis. Procedia-Social and Behavioral Sciences, 99, 85-93.
• [17] Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
• [18] Theil, H. (1971). Principles of econometrics (No. 04; HB139, T44.). New York: John Wiley & Sons.
• [19] Torlak, N. G., Demir, A., & Budur, T. (2019). Impact of operations management strategies on customer satisfaction and behavioral intentions at café-restaurants. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-01-2019-0001

Uwagi

PL

Błędna numeracja pozycji bibliograficznych.