Business process maturity in small and medium-sized enterprises

• Autorzy: Okręglicka M. , Mynarzova M. , Kana R.

Warianty tytułu

PL

Dojrzałość procesów biznesowych w małych i średnich przedsiębiorstwach

• Języki publikacji: EN

Abstrakty

EN

Business process management in an enterprise is an approach to management that concentrates on optimizing the ways business processes in organisation’s run. The business process maturity of the organization is one of the success factors. From this perspective, the constant advancing the process maturity level is the relevant economic task and the area is still an important issue requiring investigation. The article presents the results of empirical research - the survey was conducted in 2015 on a group of 138 enterprises in Poland. The main aim of this article is the identification and analysis of business process maturity in small and medium-sized enterprises in Poland, as well as finding the areas that require the intensification of process management.

PL

Zarządzanie procesami biznesowymi w przedsiębiorstwie jest podejściem do zarządzania, które koncentruje się na optymalizacji sposobów, w jakich przebiegają procesy biznesowe w organizacji. Dojrzałość procesów biznesowych w organizacji jest jednym z czynników sukcesu. Z tego punktu widzenia ciągłe pogłębianie poziomu dojrzałości procesów jest istotnym zadaniem ekonomicznym i obszar ten jest nadal ważnym zagadnieniem wymagającym badania. W artykule przedstawiono wyniki badań empirycznych - badanie zostało przeprowadzone w 2015 roku na grupie 138 przedsiębiorstw w Polsce. Głównym celem niniejszego artykułu jest identyfikacja i analiza dojrzałości procesów biznesowych w małych i średnich przedsiębiorstwach w Polsce, jak również znalezienie obszarów, które wymagają intensyfikacji zarządzania procesami.

Słowa kluczowe

EN

business process maturity; BPM; small and medium-sized enterprises; SMEs

PL

dojrzałość procesów biznesowych; BPM; małe i średnie przedsiębiorstwa; MŚP

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2015
• Tom: Vol. 12, No. 1
• Strony: 121--131
• Opis fizyczny: Bibliogr. 38 poz., rys.

Twórcy

autor

Okręglicka M.

• Czestochowa University of Technology

autor

Mynarzova M.

• VŠB - Technical University of Ostrava

autor

Kana R.

• VŠB - Technical University of Ostrava

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