Factors for Effective Communication of IT Costs and IT Business Value

• Autorzy: Riedinger Constanze , Huber Melanie , Prinz Niculin

Identyfikatory

DOI

10.15439/2023F7224

• Języki publikacji: EN

Abstrakty

EN

Nowadays, organizations must invest strategically in information technology (IT) and choose the right digital initiatives to maximize their benefit. Nevertheless, Chief Information Officers still struggle to communicate IT costs and demonstrate the business value of IT. The goal of this paper is to support their effective communication. In focus groups, we analyzed how different stakeholders perceive IT costs and the business value of IT as the basis of communication. We identified 16 success factors to establish effective communication. Hence, this paper enables a better understanding of the perception and the operationalization of effective communication.

Słowa kluczowe

EN

effective communication; perception; success factors; IT; cost; business value; alignment; COBIT

PL

skuteczna komunikacja; postrzeganie; czynniki sukcesu; IT; koszty; wartość biznesowa; COBIT

• Wydawca: Polskie Towarzystwo Informatyczne
• Czasopismo: Annals of Computer Science and Information Systems
• Rocznik: 2023
• Tom: Vol. 35
• Strony: 677--687
• Opis fizyczny: Bibliogr. 44 poz., rys., tab.

Twórcy

autor

Riedinger Constanze

• Konstanz University of Applied Sciences, 78467 Konstanz, Germany

• https://orcid.org/0009-0003-0226-4114

autor

Huber Melanie

• BITCO3 GmbH, 78467 Konstanz, Germany

• https://orcid.org/0000-0001-8020-9055

autor

Prinz Niculin

• Konstanz University of Applied Sciences, 78467 Konstanz, Germany

• https://orcid.org/0000-0002-3656-2668

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Uwagi

1. Thematic Tracks Regular Papers

2. Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2024).