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Tytuł artykułu

Social support change as a moderator and organizational commitment as a mediator between pre-entry expectation and turnover intention : a study among life insurance agents in Tianjin, China

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Warianty tytułu
PL
Zmiana wsparcia społecznego jako moderator i oddanie organizacyji jako mediator między wstępnymi oczekiwaniami i chęcią zmiany : studium wśród agentów ubezpieczeń na życie w Tianjin, Chiny
Języki publikacji
EN
Abstrakty
EN
The study intents to understand the social support change's moderation effect and organizational commitment’s mediation effects between the relationships of pre-entry expectation and turnover intention among the life insurance agents in Tianjin, China. Partial least squares structural equation modelling (PLS-SEM) was employed as the method of the analysis. Statistical environment R version 3.1.0 was used as the tool of analysis. Six of seven hypotheses were accepted. As the result, perceived performance is more determinative than pre-entry expectation of defining confirmation of expectation. Organizational commitment is more important than post-entry satisfaction when employees making decision of staying. High composite reliability needs to be investigated whether caused by the life insurance agents’ job nature or the poor content validity of the instrument. Original value of paper: The paper applies expectation confirmation theory into human resource context.
PL
Celem badania jest zrozumienie efektu moderacji pomocy społecznej i efektów pośrednictwa zaangażowania organizacji między relacjami oczekiwań przed wejściem do obrotu a zamiarem obrotu wśród agentów ubezpieczeniowych na życie w Tianjin, w Chinach. Jako metodę analizy wykorzystano modelowanie równań częściowych najmniejszych kwadratów (ang. Partial least squares structural equation modelling, PLS-SEM). Jako narzędzie analizy wykorzystano środowisko statystyczne R wersja 3.1.0. Sześć z siedmiu hipotez zostało zaakceptowanych. W rezultacie, postrzegana wydajność jest bardziej rozstrzygająca niż oczekiwania dotyczące zdefiniowania potwierdzenia oczekiwania. Zobowiązanie organizacyjne jest ważniejsze niż zadowolenie z pracy, gdy pracownicy decydują o pozostaniu. Niezbędne jest zbadanie wysokiej złożonej niezawodności, niezależnie od tego, czy jest to spowodowane charakterem pracy lub brakiem użyteczności instrumentu. Oryginalne osiągnięcie artykułu: W artykule przedstawiono teorię potwierdzania oczekiwania (ang. expectation confirmation theory) w kontekście zasobów ludzkich.
Rocznik
Strony
58--68
Opis fizyczny
Bibliogr. 59 poz., rys., tab.
Twórcy
autor
  • Universiti Malaysia Sabah, Faculty of Business, Economics and Accountancy
autor
  • Universiti Malaysia Sabah, Faculty of Business, Economics and Accountancy
  • Universiti Malaysia Sabah, Faculty of Business, Economics and Accountancy
Bibliografia
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  • Internet sources:
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Uwagi
Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę (zadania 2017).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-de1986a3-3d3d-47e0-9a6c-1b6b1e5331ea
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