Risks of Concurrent Execution in E-Commerce Processes

• Autorzy: Bicevskis Janis , Nikiforova Anastasija , Karnitis Girts , Oditis Ivo , Bicevska Zane

Identyfikatory

DOI

10.15439/2021F70

• Konferencja: Federated Conference on Computer Science and Information Systems (16 ; 02-05.09.2021 ; online)
• Języki publikacji: EN

Abstrakty

EN

The development of ICT facilitates replacing of traditional buying-selling processes withe-commerce solutions. Waiving the direct buyer-seller communication creates risks for both the buyer and the seller. If several customers are served at the same time, processes can interference each other. The paper offers a method to identify purchase/sale risks: (1) in single-customer, (2) in simultaneous multi-customer service processes. First, a model of the buying-selling process is created and conditions for the correctness of process execution are formulated. Then an analysis of all possible scenarios is performed using a symbolic execution. The obtained result allows to identify risks of e-commerce solution.

Słowa kluczowe

EN

customer service; electronic commerce; risk analysis

PL

obsługa klienta; handel elektroniczny; analiza ryzyka

• Wydawca: Polskie Towarzystwo Informatyczne
• Czasopismo: Annals of Computer Science and Information Systems
• Rocznik: 2021
• Tom: Vol. 25
• Strony: 447--451
• Opis fizyczny: Bibliogr. 13 poz.,

Twórcy

autor

Bicevskis Janis

• Faculty of Computing University of Latvia

• https://orcid.org/0000-0001-5298-9859

autor

Nikiforova Anastasija

• Faculty of Computing University of Latvia

• https://orcid.org/0000-0002-0532-3488

autor

Karnitis Girts

• Faculty of Computing University of Latvia

• https://orcid.org/0000-0002-7563-6383

autor

Oditis Ivo

• DIVI Grupa Ltd

• https://orcid.org/0000-0003-2354-3780

autor

Bicevska Zane

• DIVI Grupa Ltd

• https://orcid.org/0000-0002-5252-7336

Bibliografia

• 1. Ecommerce Guide, “Ecommerce Statistics”, online: https://ecommerceguide.com/ecommerce-statistics, last accessed: 21.05.2021
• 2. J. Bicevskis, G. Karnitis, “Testing of Execution of Concurrent Processes,” In International Baltic Conference on Databases and Information Systems (pp. 265-279). Springer, Cham, 2020, https://doi.org/10.1007/978-3-030-57672-1_20.
• 3. E. O'Callaghan and J. Murray, “The International Review of Retail, Distribution and Consumer Research,” The International Review of Retail, Distribution and Consumer Research, vol. 27, no. 5, p. 435–436, 2017 http://dx.doi.org/10.1080/09593969.2017.139195
• 4. S. Forsythe and B. Shi. “Consumer patronage and risk perceptions in Internet shopping,” Journal of Business research, 56(11), 867-875, 2003.
• 5. R. M . Al-dweeri, Z. M. Obeidat, M. A. Al-dwiry, M. T. Alshurideh, A. M. Alhorani, “The impact of e-service quality and e-loyalty on online shopping: moderating effect of e-satisfaction and e-trust,” International Journal of Marketing Studies, 9(2), 92-103, 2017, http://doi.org/10.5539/ijms.v9n2p92.
• 6. R. Thakur, M. Srivastava, “A study on the impact of consumer risk perception and innovativeness on online shopping in India,” International Journal of Retail & Distribution Management, 2015, https://doi.org/10.1108/IJRDM-06-2013-0128.
• 7. P. Rita, T. Oliveira, A. Farisa, “The impact of e-service quality and customer satisfaction on customer behavior in online shopping,” Heliyon, 5(10), e02690, 2019, https://doi.org/10.1016/j.heliyon.2019.e02690.
• 8. N. Pappas, “Marketing strategies, perceived risks, and consumer trust in online buying behavior,” Journal of retailing and consumer services, 29, 92-103, 2016, https://doi.org/10.1016/j.jretconser.2015.11.007.
• 9. C. Sellami, M. Baron, M. Bechchi, A. Hadjali, S. Jean, D. Chabot, “Towards a Unified Framework for Computational Trust and Reputation Models for e-Commerce Applications,” In Research Challenges in Information Science. RCIS 2021, vol 415. Springer, Cham. https://doi.org/10.1007/978-3-030-75018-3_44, 2021
• 10. C. Bezes, “Comparing online and in-store risks in multichannel shopping,” International Journal of Retail & Distribution Management, 2016, https://doi.org/10.1108/IJRDM-02-2015-0019.
• 11. K. Wai, O. Dastane, Z. Johari, N. B. Ismail, “Perceived risk factors affecting consumers’ online shopping behavior,” The Journal of Asian Finance, Economics and Business, 6(4), 246-260, 2019, https://dx.doi.org/10.2139/ssrn.3498766.
• 12. U. Otika, E. Olise, O. B. Oby, “Risk Perceptions and Online Shopping Intention among Internet Users In Nigeria,” Global Journal of Management And Business Research, 2019.
• 13. A. Nikiforova, J. Bicevskis, G. Karnitis, “Towards a Concurrence Analysis in Business Processes,” In 2020 Seventh International Conference on Social Networks Analysis, Management and Security (SNAMS) (pp. 1-6). IEEE, 2020, http://dx.doi.org/10.1109/SNAMS52053.2020.9336566

Uwagi

1. Track 3: Advances in Information Systems and Technology

2. Session: 16th Conference on Information Systems Management

3. Short Papers